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Adobe Acrobat Pro DC online eSign options

New Here ,
Apr 13, 2022 Apr 13, 2022

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Could you please let us know why in Adobe Acrobat Pro DC online version we have two users with the same product license assigned one locate in Italy and another in The Netherlands they see different option in the eSign menu:

Darwin5E5B_0-1649852446708.pngDarwin5E5B_1-1649852465532.png

 

For the user locate in the Netherlands the option to send the document for eSignature is missing.

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Adobe Employee ,
Jun 10, 2022 Jun 10, 2022

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Hi Darwin,

 

Thank you for reaching out.

 

Could you please confirm the Acrobat license is in use?

Please ask the user to try an alternate browser or a new incognito window on the Chrome browser.

Check if they still get the same options.

Did he ever use the signature feature before? 

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi

 

 

 

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