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T
Terur
Known Participant
January 6, 2015
Question

adobe air installer

  • January 6, 2015
  • 2 replies
  • 3825 views

I am trying to download an app that needs the adobe air installer. I have adobe air installed, but when I download the app I want I get an error message that the installer file is damaged and to get a new one from the author. Is adobe the author and how can I get a new one installed so I can download my app.

Any help will be appreciated.

Teri R.

This topic has been closed for replies.

2 replies

pwillener
pwillener
Legend
January 6, 2015

Is this a public application?  If so, can you post a link to it?

T
TerurAuthor
Known Participant
January 7, 2015

Hi, sorry I don't know how to post a link.

Mandeep also answered my question. Please read what I sent to Mandeep. Maybe you can be of help also with the info I sent.

Thank you,

Terur

Mandeep5062
Mandeep5062
Participating Frequently
January 6, 2015

Hi Terur

Is the air installer file corrupted or the app which you're trying to download has its installer file corrupted?

Please Refer : Adobe - Adobe AIR

T
TerurAuthor
Known Participant
January 7, 2015

Mandeep, I'm sorry. I'm really messing this up. Did not know about no attachments.

Here's some info. File is Comcast caller ID, from Media 2.Comcast.net, Publisher is Comcast Cable Communications, App is Xfinity caller id.

This is the error message, "The app cannot be installed because the installer file is damaged. Try obtaining a new installer file from the app author. Hope this helps you know which file is damaged.

Thanks again,

Terur

Mandeep5062
Mandeep5062
Participating Frequently
January 7, 2015

Hi Terur

From the above message it seems that the app which you're trying to download is corrupted. So you need to download the installer for that app again.

I don't think its the Adobe AIR which is causing it..

Try downloading the installer for the app again and try.

Let us know if you face any further issues.

~Mandy

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