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sridharr24348781
sridharr24348781
Participant
July 28, 2015
Answered

Adobe document cloud download issues

  • July 28, 2015
  • 1 reply
  • 2344 views

Hello,

I have been having issues recently with downloading the converted PDF document from my Adobe document cloud account. The conversion seems to work fine and I had no issues in downloading the documents until last week. I am using Chrome Browser. Any help is very much appreciated as this is impacting my productivity.

Thanks,

Sridhar S

    This topic has been closed for replies.
    Correct answer Amiable_contributors1587

    Following are the checks I had run based on your suggestions

    Chrome browser: Uploaded PDF file. Seems to work fine. Download seems to be the issue. All files (Converted ones and the PDF file) have issues with downloading.

    Browser version: Version 44.0.2403.107 m

    Firefox Browser (different machine) : Checked to download the PDF file and the converted document. I have the same issue for downloading from the Cloud Drive.

    Browser Version: 39.0

    NOTE: I am able to read the PDF file fine from the Adobe cloud interface, but have some format / character mismatches in the converted Document files in the cloud interface.

    Suggest me if there are any specific tests needed that would help isolate the issue. Thanks much for the quick responses.


    I had another thought -- is this happening at home or at work? I've seen situations where a network administrator will make a change to the corporate network that will prevent file downloads. That might explain why you suddenly started seeing the change.

    1 reply

    Amiable_contributors1587
    Amiable_contributors1587
    Participating Frequently
    July 28, 2015

    Can you provide us with more details as to what failures you are seeing? Are you getting any messages when you attempt to download the converted file? What happens when you try? Have you tried using a different browser (or computer)?

    sridharr24348781
    sridharr24348781Author
    Participant
    July 28, 2015

    I do not see any messages or failures. When I try to down load I see a quick status below in the browser "Waiting for notify-files.acrobat.com" and nothing happens after that. I have not tried on a different browser since my system has an old IE browser. I can check on a different computer and validate if this is something to do with the browser or the network.


    Thanks much for the help.

    sridharr24348781
    sridharr24348781Author
    Participant
    July 29, 2015

    I had another thought -- is this happening at home or at work? I've seen situations where a network administrator will make a change to the corporate network that will prevent file downloads. That might explain why you suddenly started seeing the change.


    Thanks much for the help in isolating and resolution for the issue. Yes, I believe it is the network restrictions recently on downloading, has caused the issue. I am able to download fine outside of the network.

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