Adobe Document Cloud for Microsoft Outlook - Acrobat Keeps Re-Enabling itself

Question

I have tried several ways to get rid of this. I have uninstalled the add-in within a week it is back. I have tried disabling it and it also re enables itself. I tried turning off automatic updates on both Adobe and Outlook then removing but it comes back. Tried leaving updates off and disabling but it still re-enables it self. Uninstalled and reinstalled Adobe and Outlook. Then disabled and you guessed it, it was back on within the week. I contacted support and they made changes but now two weeks later.....its back. Anyone have any idea how to get rid of this malware add-in?

Meenakshi Negi · Answer

Hi IT277857992q61,

Thank you for reaching out, and sorry about the delay in response.

Please try installing Acrobat via the customization wizard to keep the option for add-in turned off for MS applications. You may refer to the following help page for more details: https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/index.html.

Hope this helps.

Thanks,

Meenakshi

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