ADOBE *EXPORTPDF SUB 800-833-6687 CA

[Hana60479575]

I purchased Adobe converter for use for one year.  I did not renew the service.  I was away and when I checked my credit card I was charged automatically for the this year.   On October 13, I called  Adobe and a  lady from India picked up and helped to cancel the service and for refund she asked me to go to Adobe site and chat.  I did that and he(Supraja) said it is all taken care and Adobe will refund it to my account within 5-7 days. However, I am not going to be refunded full.  Not only I am not receiving full refund for the service I did not renew (Unauthorized transaction) but also I have NOT received a refund and it is 9 days already.

[joanr58171525]

Hello,

Adobe took 35,50$ CAN from my credit card without any authorization, on February 15. I never subscribe to ADOBE EXPORTPDF SUB 8008336687!!!  I cancelled it on line. AND NOW I WANT A REFUND!

[AnandSri]

Hello joanr58171525

We apologize for the inconvenience caused, I have checked the record and found that you subscribed to Adobe ExportPDF on 02/16/2017, and it got canceled.

For refund and cancellation, please contact Adobe support team Contact Customer Care Link: https://helpx.adobe.com/contact/support.html

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

[joanr58171525]

Hello Anand,

What I'm understanding is I still have to contact Adobe to be refund? You

told me it was going to be done within 5 -7 days!

Thank you again,

Joan Raymond

[joanr58171525]

I have a confirmation number:

ADB1090100J4X4

Let me know.

Joan

[AnandSri]

Hello Joan,

If the refund is initiated by the support team, it will be credited back to the same card used for purchase. It may take 5 to 7 days to process back in your account.

You don't have to contact the support again, as the refund is already initiated.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

[joanr58171525]

Hi,

Those links don't bring me any help to be refund! I discussed with a lady this morning on the phone and she told me that I was going to be refund within 5 to 7 days. I didn't have to do anything. Now you are telling me that I have to follow one of those link to be refund?

Joan

[stephaniem14651822]

I also have had 2 charges to my credit card now, once in January and now again in February and I never agreed to this! Both times I was charged $43.48 CAN for ADOBE *STOCK 800-833-6687 which I never ordered! I would like a refund and to be removed from this list!