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Hana60479575
Participant
October 22, 2015
Answered

ADOBE *EXPORTPDF SUB 800-833-6687 CA

  • October 22, 2015
  • 12 replies
  • 50767 views

I purchased Adobe converter for use for one year.  I did not renew the service.  I was away and when I checked my credit card I was charged automatically for the this year.   On October 13, I called  Adobe and a  lady from India picked up and helped to cancel the service and for refund she asked me to go to Adobe site and chat.  I did that and he(Supraja) said it is all taken care and Adobe will refund it to my account within 5-7 days. However, I am not going to be refunded full.  Not only I am not receiving full refund for the service I did not renew (Unauthorized transaction) but also I have NOT received a refund and it is 9 days already.

    This topic has been closed for replies.
    Correct answer AadeshSingh

    Hi hana60479575,

    I am exreamly sorry for the inconvenience caused.

    I have emailed to the concerned team asking for the refund status, once I will have that on Monday, I will communicate the same to you.

    Regards,

    Aadesh

    12 replies

    stephaniem14651822
    stephaniem14651822
    Participant
    March 3, 2018

    I also have had 2 charges to my credit card now, once in January and now again in February and I never agreed to this! Both times I was charged $43.48 CAN for ADOBE *STOCK 800-833-6687 which I never ordered! I would like a refund and to be removed from this list!

    J
    joanr58171525
    Participant
    February 16, 2018

    Hello,

    Adobe took 35,50$ CAN from my credit card without any authorization, on February 15. I never subscribe to ADOBE EXPORTPDF SUB 8008336687!!!  I cancelled it on line. AND NOW I WANT A REFUND!

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 16, 2018

    Hello joanr58171525

    We apologize for the inconvenience caused, I have checked the record and found that you subscribed to Adobe ExportPDF on 02/16/2017, and it got canceled.

    For refund and cancellation, please contact Adobe support team Contact Customer Care Link: https://helpx.adobe.com/contact/support.html

    Feel free to update this discussion for any further assistance.


    Regards,

    Anand Sri.

    J
    joanr58171525
    Participant
    February 16, 2018

    Hello Anand,

    What I'm understanding is I still have to contact Adobe to be refund? You

    told me it was going to be done within 5 -7 days!

    Thank you again,

    Joan Raymond

    elainel32196227
    elainel32196227
    Participant
    January 5, 2018

    Yep, found a strange charge on our credit card statement, ADOBE PHOTOGRAPHY PLAN for $134.26 USD. Wasted an hour on chat with someone who knew absolutely nothing and claimed then that their billing department would phone me. Nobody phoned me. Phone hold is interminable.

    K
    katherinev38005501
    Participant
    January 3, 2018

    Same situation - on hold with customer support for 20 min now - Adobe needs to refund our money, this is ridiculous. Charged $23.88 without permission.

    efrainr83943402
    efrainr83943402
    Participant
    December 23, 2017

    Hello,

    My credit card has been charged 74,61 USD Adobe800-8336687 CA. Like every people in this conversation I have NOT AUTHORIZED this transaction. I request for REFUND and CANCELLATION of my registry in your system.

    Thank you,

    Efrain

    S
    sayam1909770
    Participant
    July 14, 2017

    I've signed up for adobe last year for a graphic design course, and the plan had expired in June but has automatically renewed itself without my knowledge and has deducted $43 the last two months (That's $86 total), and have not received any invoice for these. I tried to cancel the plan today and I have to pay $220 cancelation fee. I haven't used their service since last year, and I haven't given any authorisation for them to renew the plan and to continue charging me, I feel terribly ripped off.. tried to contact them today but they were unavailable , I'll try to call them tomorrow, but not sure f I'll get my money back. please contact me via [email address removed by Mod] if anybody has any solutions thank you

    catherined52504713
    catherined52504713
    Participant
    May 30, 2017

    What the hell?! My credit card has been charged 34,48 USD Adobe800-8336687 CA. Like every people in this conversation I have NOT AUTHORIZED this transaction. I request for REFUND and CANCELLATION of my registry in your system. 

    Thanks for the quickly reply.

    P
    patrikv20589218
    Participant
    June 14, 2017

    At me 144.33 €

    P
    patrikv20589218
    Participant
    June 14, 2017

    Ik 144.33 € Ik verzoek om terugbetaling en kwijtschelding van mijn register in uw systeem.Niemand wil me helpen !!!

    S
    sil19570357
    Participant
    September 24, 2016

    i checked my account infomation and i noticed that i was charged for 36.08 few days ago for this SUB,

    i have no idea what it is !!!

    this is a kind of cheating,!! omg!

    i am so angry about this....

    does anyone know if it is refundable?

    try67
    Community Expert
    try67Community Expert
    Community Expert
    September 24, 2016

    If you didn't request this subscription then contact your CC company and dispute the charges.

      Money_deducted_by_adobe
      Money_deducted_by_adobe
      Participating Frequently
      July 8, 2016

      it is a similar issue that I a facing , anyhow I raised in a new thread . Can u please respond

      thanks

      Money_deducted_by_adobe
      Money_deducted_by_adobe
      Participating Frequently
      July 8, 2016

      kindly reply

      try67
      Community Expert
      try67Community Expert
      Community Expert
      July 8, 2016

      Is your question related to this original thread? Why are you hijacking this question instead of starting a new one, with all of the relevant details?

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