Adobe send encountered a problem with one of your attachments. || Adobe Send

I too am getting this error (adobe send and track encountered a problem with one of your attacments. I can't use the attach via adobe send and track inside outlook or can I go to document cloud. I get error either way, I tried removing a few doc's from cloud and still no go. We use this feature several times a day and having it not work is causing major delay in our workflow. I have repaired outlook and Adobe I have also upgraded from office 2013 to office 365 and still no go. Please help!

Hi All,

I am having the same issue with Adobe track and send, it will send smaller files but my larger files which include video (but are still under the size limits) will not send. The track and send seems to crash my outlook when I try to send these larger files. I have tried uploading my file to the Adobe document cloud and creating a link to share using https://cloud.acrobat.com/send but both come up with error messages last minute.

Can someone please help with this asap as I only have Adobe creative suite so that I am able to send and track these large files.

Many thanks,

Morgan

Hi everyone,

I figured out what was going on with my account.  I had insufficient storage to email new links.

To solve this, I logged in to my online account and deleted old files.  This freed up space, and now the Send & Track is functioning properly.

Best regards,

  Jeff

s20800 or Ron,

Good afternoon.  I'm having the same issue as you.  Has Adobe helped at all?  If so, can you share the fix?

I cannot seem to get a live person to assist, and Adobe's online forums fail to resolve the issue.

Thanks, and I hope  Adobe solved your (our) issue,

  Jeff

Hi Anand,

I'm having the same problem.  I used to be able to send files without fail on both my desktop and laptop.  However, recently, this has changed.

I'm using Outlook 2016 on my desktop and Office 365 on my laptop.

I CAN upload and send the files using the URL https://cloud.acrobat.com/send

Please help,

  Jeff

I'm having the same issue - signed up so I could convert a Adobe Reader to a regular PDF.  when I try to save over it won't allow me?

I have sent you a private message, please check your email inbox.

Please remove your phone number from your signature.

Regards,

Anand Sri

With the exception of Adobe Send, the Acrobat.com online services allow you to upload and convert files that are up to 100 MB, however, the complexity of the document you're converting (number of pages, content) affect how large a file you can convert. So, even files that are under the 100 MB file-size limit may not convert if they are overly complex.

Refer to File size limitations

is it possible to share the file with us? Please share the file via private message How Do I Send Private Message

Note: Please don't include your personal information, phone number while replying to  the forums.

Regards,

Anand Sri.

Hello Ronald,

You can try to repair the Outlook from Control Panel(For Windows)>Program and Features>Locate outlook>Right Click and Choose to Repair.

Reboot the machine and see if this brings any difference. If the Adobe Reader is installed, try repairing the Adobe Reader from Help>Repair installation(only for Windows). Reboot the machine after the repair.

You can also refer to Adobe Send & Track for Outlook, Acrobat

Let us know how it goes.

Regards,

Anand Sri.

Hello S,

We apologize for the inconvenience caused, as per the description above, you are not able to attach a document in Adobe send as getting an error message, is that correct?

Try attaching the file using the URL https://cloud.acrobat.com/send  on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using the free desktop version of Adobe Reader and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password and check for any pending updates from Help>Check for updates. Reboot the machine and see if this brings any difference.

Have you tried attaching any other PDF file? Try attaching any other PDF file.

Is the issue specific to one PDF file? If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can try it at our end?

Share the PDF file via private message only How Do I Send Private Message

Let us know how it goes and share your findings.

Regards,

Anand Sri.