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Adobe send encountered a problem with one of your attachments. || Adobe Send

New Here ,
Feb 23, 2018 Feb 23, 2018

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I am receiving an error when i attempt to attach a document in adobe send. The error is "adobe send encountered a problem with one of your attachments". The documents will load into adobe send and everything seems to be working properly, but at the last second it will fail and this error pops up. I have tried re-installing the product but the same result occurs. any ideas would be much appreciated.

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Adobe Employee ,
Feb 23, 2018 Feb 23, 2018

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Hello S,

We apologize for the inconvenience caused, as per the description above, you are not able to attach a document in Adobe send as getting an error message, is that correct?

Try attaching the file using the URL https://cloud.acrobat.com/send  on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using the free desktop version of Adobe Reader and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password and check for any pending updates from Help>Check for updates. Reboot the machine and see if this brings any difference.

Have you tried attaching any other PDF file? Try attaching any other PDF file.

Is the issue specific to one PDF file? If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can try it at our end?

Share the PDF file via private message only How Do I Send Private Message

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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New Here ,
Feb 23, 2018 Feb 23, 2018

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Correct.

It had worked fine up until yesterday??

Ronald Sattler

President

[Personal info removed by mod: Phone number: Please do not share any personal details on the forum.]

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New Here ,
Feb 23, 2018 Feb 23, 2018

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I use Outlook and I send a lot of drawings to our suppliers utilizing the Adobe Send in Outlook.

It has always worked well

Ronald Sattler

President

[Personal info removed by mod: Phone number: Please do not share any personal details on the forum.]

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New Here ,
Mar 01, 2018 Mar 01, 2018

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I need you guys to do a Team Viewer and see why this does NOT work!!!

If there is a charge, then I will pay it.

I need help!!!

I cannot conduct mu business without this functioning.

I cannot send any drawings out!!!

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ronald Sattler

President

Alliance Mechanical

[Personal info removed by Mod: Phone number] Note: Please do not share the email address, phone number or any personal details on the forum.

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New Here ,
Mar 01, 2018 Mar 01, 2018

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Can you PLEASE get a hold of me tomorrow morning

Ronald Sattler

President

Alliance Mechanical

[Personal info removed by Mod: Phone number] Note: Please do not share the email address, phone number or any personal details on the forum.

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New Here ,
Mar 02, 2018 Mar 02, 2018

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Ronald Sattler

President

Alliance Mechanical

[Personal info removed by Mod: Phone number] Note: Please do not share the email address, phone number or any personal details on the forum.

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New Here ,
Mar 02, 2018 Mar 02, 2018

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Ronald Sattler

President

Alliance Mechanical

[Personal info removed by Mod: Phone number] Note: Please do not share the email address, phone number or any personal details on the forum.

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New Here ,
Mar 02, 2018 Mar 02, 2018

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I need you guys to do a Team Viewer and see why this does NOT work!!!

If there is a charge, then I will pay it.

I need help!!!

I cannot conduct mu business without this functioning.

I cannot send any drawings out!!!

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ronald Sattler

President

Alliance Mechanical

[Personal info removed by Mod: Phone number] Note: Please do not share the email address, phone number or any personal details on the forum.

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New Here ,
Mar 02, 2018 Mar 02, 2018

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I need you guys to do a Team Viewer and see why this does NOT work!!!

If there is a charge, then I will pay it.

I need help!!!

I cannot conduct mu business without this functioning.

I cannot send any drawings out!!!

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ronald Sattler

President

Alliance Mechanical

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Adobe Employee ,
Feb 23, 2018 Feb 23, 2018

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Hello Ronald,

You can try to repair the Outlook from Control Panel(For Windows)>Program and Features>Locate outlook>Right Click and Choose to Repair.

Reboot the machine and see if this brings any difference. If the Adobe Reader is installed, try repairing the Adobe Reader from Help>Repair installation(only for Windows). Reboot the machine after the repair.

You can also refer to Adobe Send & Track for Outlook, Acrobat

Let us know how it goes.

Regards,

Anand Sri.

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New Here ,
Feb 23, 2018 Feb 23, 2018

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The strange part of this, is if it is a small file it works??

But if it is a large file, that is when it does not work??

Very Strange!!

Ronald Sattler

President

[Personal info removed by mod]

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New Here ,
Mar 02, 2018 Mar 02, 2018

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This fix did NOT work

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Adobe Employee ,
Feb 23, 2018 Feb 23, 2018

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With the exception of Adobe Send, the Acrobat.com online services allow you to upload and convert files that are up to 100 MB, however, the complexity of the document you're converting (number of pages, content) affect how large a file you can convert. So, even files that are under the 100 MB file-size limit may not convert if they are overly complex.

Refer to File size limitations

is it possible to share the file with us? Please share the file via private message How Do I Send Private Message

Note: Please don't include your personal information, phone number while replying to  the forums.

Regards,

Anand Sri.

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New Here ,
Feb 23, 2018 Feb 23, 2018

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None of the files are larger than 20MG

Ronald Sattler

President

Alliance Mechanical

[personal info removed by mod]

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Adobe Employee ,
Feb 23, 2018 Feb 23, 2018

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I have sent you a private message, please check your email inbox.

Please remove your phone number from your signature.

Regards,

Anand Sri

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New Here ,
Mar 02, 2018 Mar 02, 2018

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I need you guys to do a Team Viewer and see why this does NOT work!!!

If there is a charge, then I will pay it.

I need help!!!

I cannot conduct mu business without this functioning.

I cannot send any drawings out!!!

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ronald Sattler

President

Alliance Mechanical

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New Here ,
Mar 02, 2018 Mar 02, 2018

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Ronald Sattler

President

Alliance Mechanical

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Adobe Employee ,
Mar 07, 2018 Mar 07, 2018

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Hi Ronald,

Sorry for the delayed response and inconvenience caused. Please share the version of Outlook installed, and make sure you are logged-in with your current Adobe ID and password in Adobe Reader.

I have also sent a private message, please check your email inbox.

Regards,

Anand Sri.

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New Here ,
Mar 07, 2018 Mar 07, 2018

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I am using Office 2010

I will not be able to work with you on this until tomorrow morning.

I have to leave for a meeting.

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New Here ,
Mar 08, 2018 Mar 08, 2018

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Can you contact me, please

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Adobe Employee ,
Mar 08, 2018 Mar 08, 2018

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Hi Ronald,

Sorry for the inconvenience caused.

Please confirm, are you able to upload and send the files using the URL https://cloud.acrobat.com/send

If not, have you tried sending the files using the URL on a different machine?

Please try sending the file using the URL on a different machine and check.

Let us know how it goes.

Regards,

Anand Sri.

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New Here ,
Mar 02, 2018 Mar 02, 2018

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I'm having the same issue - signed up so I could convert a Adobe Reader to a regular PDF.  when I try to save over it won't allow me?

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New Here ,
Mar 27, 2018 Mar 27, 2018

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Hi Anand,

I'm having the same problem.  I used to be able to send files without fail on both my desktop and laptop.  However, recently, this has changed.

I'm using Outlook 2016 on my desktop and Office 365 on my laptop.

I CAN upload and send the files using the URL https://cloud.acrobat.com/send

Please help,

  Jeff

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New Here ,
Mar 28, 2018 Mar 28, 2018

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s20800 or Ron,

Good afternoon.  I'm having the same issue as you.  Has Adobe helped at all?  If so, can you share the fix?

I cannot seem to get a live person to assist, and Adobe's online forums fail to resolve the issue.

Thanks, and I hope  Adobe solved your (our) issue,

  Jeff

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