Skip to main content
Participant
August 3, 2024
Question

Adobe Sign - Send in Bulk stuck on Processing

  • August 3, 2024
  • 1 reply
  • 1020 views

I have multiple contacts that I need to send the same document to and have been sending the document out in groups of less than 50 at a time. I can send to five or six groups, and then Adobe gets stuck processing with a spinning loop. The loop keeps spinning for hours and never finishes. If I refresh the page, I can start the process over again but get stuck at the same spinning circle. If I close and re-open the browser, I get the same circle, and if I open adobe up in an in private window, I still get the same spinning circle. My subscription level is Creative Cloud All Apps 100GB. Please resolve this issue.

1 reply

Participant
August 3, 2024

I don't believe it is good. The circle is still spinning after starting over again.

Meenakshi Negi
Community Manager
Community Manager
August 8, 2024

Hi stunning_passion16B8,

 

Thank you for reaching out.

 

Please ensure that you have not exhausted the transaction limit for the day. Try once sending a single document and check if that works.

You may refer to the information in the following help document: https://adobe.ly/3WG1GB2

Let us know how it goes.

 

Thanks,

Meenakshi

 

Participant
August 8, 2024

The plan that I'm on says that it is unlimited. Is it unlimited, or is it limited? The document you linked to does not specify a daily limit. If there is a daily limit, what is that daily limit? It would help if the Adobe bulk send would specify if there is a daily limit and also let a user know that he or she is over the daily limit rather than simply having a spinning circle.