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wiggyjnr
Participant
May 31, 2017
Question

After updating the email on Adobe when I share a document for a signature, it uses old email address.

  • May 31, 2017
  • 1 reply
  • 564 views

When I share a document for a signature, it uses my old email address to send from, how do I chanage this to a new one? I have updated the email address in my account settings.

I am using Acrobat Pro DC, I have created some forms which i want a client to sign and return. However, when I send them for signature, it is sent from my OLD (original) Adobe subscription email address and not my updated one. How do I change this?

Many thanks

Dave

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
May 31, 2017

Hi Wiggyjnr,

As mentioned above, that you have updated the email address on your account so did you update the email exactly in a same way as its explained in this help document Manage your Adobe ID account ? You may please go through it once and see if the changes has been applied properly or not?

Also, you may login to the Sign In — e-signature and e-sign Software Solution — Adobe Sign and check under "My Profile" whether the email address updated there or not?

Let us know if it still doesn't work.

Regards,

Akanchha

Becfar
Becfar
Participant
November 3, 2017

Hi Akanchha,

I am having the same problem. I have followed all of the instructions in your reply to Dave's question on this forum, but Acrobat is still sending files for signature with my old email address.

What else can I try?

Thank you,

Rebecca

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