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All files in acrobat document cloud disappeared nor could I upload any new documents.

Community Beginner ,
Jul 01, 2023 Jul 01, 2023

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Since a few days a ago, all my files on acrobat online storage / doucment cloud disapparead. Nor could I upload any new documents. Though the storage usage bar is showing 1.84GB out of 100GB is used. Can someone please take a look?

DrNuke_0-1688246852557.png

DrNuke_1-1688246920922.png

 

 

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Manage files

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Adobe Employee ,
Jul 09, 2023 Jul 09, 2023

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Hi DrNuke,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know when you notice the files are missing from the cloud. What happens when you upload any new file to the cloud storage?  

Could you please confirm if you use the same email address to sign in to the community?

 

Note: Please do not share your email address or personal information on any public platform. 

 

Thanks,

Meenakshi 

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Community Beginner ,
Jul 14, 2023 Jul 14, 2023

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I started notice this starting late June, or about 3 weeks ago.

 

When I upload any file, I got Error of "Bad Request". 

DrNuke_0-1689350355343.png

Yes, I am using the same email address. 

 

I also tried to access my files via assets.adobe.com,  I got this page and after a second it redirects to a page showing 401 error. 

DrNuke_1-1689350485183.png

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I've double check the email are correct and this happens no matter what environment I'm using (devices/OS/internet access). 

 

Thanks for the help!

 

 

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