Am I paid or not

[Guest]

Hi,

On my PDFs is says that I am paid up and convert PDFs to word, however when I attempt to do that, it sends me to a subscription page.  I don't care about the amount, I just don't need/want to pay twice.

So am I paid up or not?  If not, and I pay the $24 for a year, does that meant that I can convert any of the PDFs that I've accumulated over time?

Thanks,

Bill

acct. pitzerwm@owt.com

[Sara_Forsberg]

Hi Bill,

I've checked your account; it looks as though your order didn't process, but I can't tell why. I would suggest that you  Contact Customer Care to find out what held your order up.

Best,

Sara