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The_DavidStC
The_DavidStC
Participant
November 21, 2017
Question

An error occurred while signing in || Adobe ExportPDF service

  • November 21, 2017
  • 1 reply
  • 1196 views

I get the "An error occurred while signing in" message in my "Tool" window next to the PDF even though my name shows up at the top as having already signed in.

This topic has been closed for replies.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
November 21, 2017

Hello Davids,

We apologize for the inconvenience caused, as per the description above, you are getting an error message "An error occurred while signing in" while using the Adobe ExportPDF service, Is that correct?

Please try to use the service through the URL https://cloud.acrobat.com/exportpdf  with a different browser like chrome or firefox or safari, and check if it makes any difference.

If you are using the services through the Adobe Reader, please sign out and sign back in Reader with your Adobe ID and password.

Check for latest updates of Reader from Help>Check for Updates.

You may also refer to Error Message : "An error occurred while signing in"  Link: https://helpx.adobe.com/acrobat/kb/error_occurred_while_sign_in.html

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

R
richardk6408199
Participant
January 30, 2019

Hello ,

i am also having this problem on a Mac Computer running OSX Lion or Mavericks (10.7.5 or 10.9.5).

Would like to save PDF from Adobe PDF Reader to Adobe.com PDF Cloud. Seem to be logged in, however upon save it would give the message "An error occured while signing in".

EDIT: On OSX Lion i would not be able to install latest update to Adobe Reader 11 for some unknown reason.

On OSX Mavericks the Version number is 11.0.23

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