Browser Unsupported

[RHefner]

Hello all,

Hope someone can help me on this.

I am trying to send using the Mail feature "Adobe Send". I am able to sign in and authenticate just fine. When sending a pdf and creating a link I get the following pop-up stating I need the latest browser.

1.) I have the latest IE11 fully patched

2.) Have the latest Adobe Flash installed

3.) I have added acrobat.com to Trusted sites in IE11

4.) This happens across multiple windows installations.

Can anyone lend a hand and help me resolve this issue? Please see graphic below of the error.

[Anubha Goel]

Hi RHefner,

Could you please try clearing your browser cache and cookies and then check again.

Have you tried using a different browser?

Let me know how it goes.

Regards,

Anubha

[RHefner]

Anubha,

This did not resolve the issue.

1.) I have reset IE 11 to its defaults.

2.) Cleared all Browser cache

Any Idea why this is happening. I have multiple clients that this is happening to right now this is not just specific to me. - Robert

[Kimmy_Glasgow]

I've tried clearing my browser cache and cookies but I get the exact same message as the first user above. Changing my default browser to force Acrobat to attempt to use one of the others browsers (all up to date with cache and cookies cleared) doesn't help. Can I be clear though that this is when using the desktop app, not the web porthole for track and send.

[Guest]

I too have this same issue, with no luck after downgrading and trying each version of Internet Explorer from 8-11, installing Chrome and setting it as the default browser and also Firefox.

[Tom Gara]

Same issue

ITS ADOBE and lack of support on this issue

NOT A HAPPY CUSTOMER

[LesHennessy]

I have a client with this same issue.  Neither IE11 nor Chrome as the default seem to make a difference.  Would appreciate a solution.

[Macon Chamber]

I'm having a similar problem.  This has worked for me (it's certainly not the most convenient, but at least it works):

Log in to your Adobe Document Cloud: cloud.acrobat.com

Click Document Cloud in the left column

Upload the file (click the cloud with an arrow in the top right corner)

Your document should appear at the top of the file list

Click the box next to the title of your document and a taskbar will appear on the right side of the screen

Click "Send & Track" and proceed as you normally would for creating and sending the document. 

[RHefner]

This solution works but We need adobe to fix why this is broken in the first place as the workaround is much more cumbersome. Adobe can you please advise us as to the fix on this?

Robert

[LesHennessy]

This does not address the fact that we can’t create a “link” to a document.

*************************

Leslie A. Hennessy

Plummer Slade, Inc.

“Computer Networking & IT Solutions”

412.261.5600 x228

“Exclusively endorsed for IT solutions by the Allegheny County Bar Association (ACBA).”

[Tom Gara]

SAME PROBLEM as above.

NEVER had this issue until they "changed" it

Please advise

been a 12 hour nightmare for my company computers all day

[Guest]

Any updates on this? Anybody have a solution?

[Tom Gara]

‌same situation as all here

not corrected since original posts

had to resort back to older technology to keep moving until Adobe identifies their issues

just retried after a week

nothing new but error messages

[Guest]

Resort back to older technology as in downgrading Adobe or something else? Just curios if downgrading works :l

[Guest]

Anything new on this? Would love to get a solution....... Still an issue a month+ later