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C
cindyc27632506
Participant
March 21, 2015
Answered

Can someone please, please tell me how to get in touch with customer support??

  • March 21, 2015
  • 2 replies
  • 929 views

I no longer have any need for Adobe Pro and I cannot believe how difficult Adobe has made it to cancel an annual subscription. I have followed ALL the instructions several times and keep getting looped back to the same pages. I cannot seem to connect with their customer service chat line. Has anyone had a similar experience? If so, I would be interested to know how it was resolved. This has been such an awful experience that I simply cannot recommend Adobe products to anyone!  PLEASE HELP!!!!!!!

    This topic has been closed for replies.
    Correct answer RahulTyagi_

    Hi Cindy,

    We regret for the inconvenience caused to you.

    Please use this Link to reach customer care - Contact Customer Care and Please make sure you choose right options in first two drop down menu and then you to click the big blue button labeled as 'Still need help? Contact Us'.

    You can use phone or chat option to reach our customer care agent.


    Please let me know if you face any further issue.

    Regards,

    Rahul

    2 replies

    T
    Test Screen Name
    Legend
    June 14, 2015

    Cindy, the problem you may be having is that when you go to the Contact Customer Care page you must make the right choices, and there is no help from Adobe for certain things. This is probably supposed to be helpful, but of course it's mainly frustrating.

    For instance, Adobe Acrobat Reader is free: you can't contact Adobe that way. But if I fill it in accurately I get

    1. Select Adobe Acrobat (NOT READER)

    2. Choose Membership, Account, Payment.

    3. There are some TRY THIS FIRST links. These will explain to you, for instance, how to cancel a month-to-month subscription without contacting Adobe at all.

    4. If that doesn't help click STILL NEED HELP

    What I see in my country is a choice of chat (Adobe rep), phone (Adobe rep), or forums (you are here).

    RahulTyagi_
    RahulTyagi_Correct answer
    Participating Frequently
    March 22, 2015

    Hi Cindy,

    We regret for the inconvenience caused to you.

    Please use this Link to reach customer care - Contact Customer Care and Please make sure you choose right options in first two drop down menu and then you to click the big blue button labeled as 'Still need help? Contact Us'.

    You can use phone or chat option to reach our customer care agent.


    Please let me know if you face any further issue.

    Regards,

    Rahul

    C
    cindyc27632506Author
    Participant
    June 13, 2015

    I've tried the link several times now with the same results... it just keeps sending me in a loopmand there is just no way for me to cancel.  Please just give me a phone number for customer service. I feel Adobe is taking advantage of me and counting on the fact that i'll forget about the ongoing charges. Very upset.

      RahulTyagi_
      RahulTyagi_
      Participating Frequently
      June 13, 2015

      Hi cindyc27632506,

      We regret the inconvenience caused to you.

      Please visit the 'Contact Customer Care' link and after selecting the first two options, click on the big blue button, labelled as 'Still need help? Contact Us' and then you would be able to get in touch with one of our customer care executive.

      Regards,
      Rahul

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