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johnm82926422
johnm82926422
Participating Frequently
April 14, 2015
Answered

Can't create a pdf from a Word docx

  • April 14, 2015
  • 2 replies
  • 5594 views

I downloaded the trial version of acrobat pro dc but it will not allow me to create a pdf.  it says to use the print to pdf option but that is not available.  i reinstalled it but that did not fix it.

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi JC,

    Sorry for the delayed response.

    As per the issue description mentioned above, you are getting error when trying to print to Adobe pdf in Word, is that correct?

    As Acrobat X is not compatible with Mac OS High Sierra, problems are to be expected. Refer to the following help document for the same:

    Adobe Acrobat system requirements

    You may try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default.  reboot the machine after resetting preferences and check if that helps.

    Thanks,

    Shivam

    2 replies

    C
    Coverboy
    Participant
    July 4, 2018

    Hi Adobe tech team,

    I have the same issue suddenly arise. I can't print to pdf from Word docX. There is no error, just that nothing happens.

    I tried first opening Acrobat X version 10.1.16 and then File > Create > PDF from File only to get the following error:

    "Acrobat could not open 'lettertoeditor.docx' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). To create an Adobe PDF document, go to the source application. Then print the document to Adobe PDF."

    Finally, I tried to save the Word file as a .doc file and got the following error (I have nearly 2 TB free on my newly installed SSD):

    "The save failed due to out of memory or disk space"

    How can I save to PDF?

    Thanks

    JC

    Running:

    mac OS High Sierra

    version 10.13.5

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    July 31, 2018

    Hi JC,

    Sorry for the delayed response.

    As per the issue description mentioned above, you are getting error when trying to print to Adobe pdf in Word, is that correct?

    As Acrobat X is not compatible with Mac OS High Sierra, problems are to be expected. Refer to the following help document for the same:

    Adobe Acrobat system requirements

    You may try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default.  reboot the machine after resetting preferences and check if that helps.

    Thanks,

    Shivam

    S
    Sara_Forsberg
    Inspiring
    April 14, 2015

    Hi johnm82926422,

    Glad to hear that you're taking Acrobat DC for a spin! How are you creating the PDF? Are you creating it directly from Acrobat by choosing File > Create > PDF from File?

    Best,

    Sara

    johnm82926422
    johnm82926422Author
    Participating Frequently
    April 14, 2015

    Hi,

    I have tried every way that the program offers to convert a docx to a pdf.

    The menu options, command buttons and even the print option, which is not an option like in my prior installs of Acrobat.

    I did not have any issues installing the program, but if feels like it is not properly installed.

    I work in IT and wanted to test the product before we look to upgrade.

    Thank you.

    John

    S
    Sara_Forsberg
    Inspiring
    April 16, 2015

    Hi,

    Any assistance on resolving this would be greatly appreciated.

    Thanks,

    John


    Hi John,

    Are you on Mac OS or Windows? If you're using Mac OS, do you happen to have an older version of Acrobat installed concurrently with Acrobat DC?


    Best,

    Sara

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