Can't Edit Some PDFs, get the message "More tool components are being installed. We'll let you know"

Question

I'm not sure what is happening, as I can edit some PDFs but when I open 2 specific PDFs and hit the Edit button, I get the message "More tool components are being installed. We'll let you know when you can use the tool".

I have tried restarting my computer, saving these files with a different name and reopening them and get the same message over and over again.

What can I do so that I can edit these PDFs without getting the message "More tool components are being installed. We'll let you know when you can use the tool"?

Thanks much!

Harsh Vardhan Pareek · Answer

Hi @JoshAnton

As we can check you have the Acrobat DC subscription active, can you confirm if you are getting this error on the desktop app or on a browser?

Could you provide us with a few more details?

1. If it is happening on a browser, try to change the browser and check if that helps.

2. If it is on the desktop app, check if the app is up to date and let us know the version.

Thanks,

Harsh

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