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Can't open PDF from Sharepoint in desktop app

New Here ,
Jul 18, 2023 Jul 18, 2023

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Our office uses Sharepoint to store our documents. This doesn't happen all of the time, but I am finding a few documents that I can open in Sharepoint online and then I can open in Adobe document cloud, but when I click to Open in Desktop App, I just get unending loading swirl. I can download just fine, but since we have multiple users making edits to the same pdf documents, downloading is not a solution. When we can view on desktop version, not only is there more functionality, but Sharepoint will "check out" the document so no other users can edit at the same time. Any suggestions? 

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New Here ,
Jul 18, 2023 Jul 18, 2023

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  1. Update the PDF Viewer App: Ensure that you have the latest version of the PDF viewer app installed on your computer. Outdated software may encounter compatibility issues with certain PDF files. Check for updates through the app's official website or within the app itself.

  2. Restart the Computer: Sometimes, a simple restart can help resolve temporary software glitches. Restart your computer and try opening the PDF file again.

  3. Try a Different PDF Viewer: If you are using a specific PDF viewer app, consider trying an alternative viewer to determine if the issue lies with the app itself. Popular PDF viewer apps include Adobe Acrobat Reader, Foxit Reader, and Sumatra PDF. Install a different PDF viewer app and attempt to open the PDF file using that app.

  4. Repair or Reinstall the PDF Viewer: If the PDF viewer app you're using is not functioning correctly, you may try repairing or reinstalling it. This can help resolve any corrupted files or configuration issues associated with the app. Consult the app's documentation or website for instructions on repairing or reinstalling the software.

  5. Check File Associations: Ensure that the PDF file format is properly associated with the PDF viewer app. In your computer's settings, navigate to the Default Apps or Default Programs section and verify that the PDF viewer app is set as the default program for opening PDF files.

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Adobe Employee ,
Jul 24, 2023 Jul 24, 2023

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Hi Nicole31154037i2ic,

 

Thank you for reaching out.

 

If you are still experiencing the issues, please let us know if it happens with particular files or with all.

Did you start experiencing the issue recently? If yes, please check for any changes that may have affected the workflow.

It would be helpful if you could share the screen recording of the workflow and the application version details.

 

Thanks

Meenakshi

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