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E
edyuen
Participant
June 12, 2014
Question

Can't upload documents using Adobe Send

  • June 12, 2014
  • 1 reply
  • 424 views

I did it through the browser to https://cloud.acrobat.com. I don't remember the exact wording of the error. Message. Something like "Sorry, there is an error uploading your files..." I did this a few times since AdobeSendNow became AdobeSend. Sometimes work, some doesn't. It's all by luck but I will say most of the times fail.

Thanks for looking into this.

Eddie

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    June 12, 2014

    Hi Eddie,

    (I branched your post to a new thread, as it sounds like the issue is specific to Adobe Send? Is that correct?)

    How large are the files that you're trying to upload? Can you please test your upload speed at http://testmy.net and let us know what the report shows?

    Thanks!
    Sara

    E
    edyuenAuthor
    Participant
    June 12, 2014

    Yes, so far it is an Adobe Send issue. Not sure the speed is the problem as I had both success & failure at office and via VPN.

    My files are range from 200MB to almost 1GB. Again, it worked with very large file before and failed with less than a 100MB file.

    Thanks!

    Eddie

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    June 12, 2014

    Hi Eddie,

    I'm sorry that your experience with Adobe Send hasn't been as favorable as we'd like. Adobe Send and Adobe SendNow will coexist until later this fall, at which point SendNow will be retired. In the meantime, you can continue to send your large files using SendNow.

    Best,
    Sara

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