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Cancellation of plan - I want my money back

New Here ,
Mar 27, 2018 Mar 27, 2018

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PELO AMOR DE DEUS, me cobraram mais uma taxa absurda. Eu assinei Export PDF, por um ano apenas. Agora vocês renovaram sem meu consentimento, nem mandaram uma mensagem sobre a renovação automática. Quando vejo já está debitado em meu cartão. Que absurdo, quero meu dinheiro de volta. Ainda por cima entro em minha conta e nem existe uma opção de cancelamento do plano. Um abuso!

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correct answers 1 Correct answer

Adobe Employee , Mar 27, 2018 Mar 27, 2018

Hello Welitont,

We apologize for the inconvenience caused, as per the description above, you want to cancel the current Adobe ExportPDF service and want a refund, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, for the cancellation, you can refer to Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

For refund, you have to contact the Adobe support team Contact Customer Care

I have also shared the direc

...

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Adobe Employee ,
Mar 27, 2018 Mar 27, 2018

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Hello Welitont,

We apologize for the inconvenience caused, as per the description above, you want to cancel the current Adobe ExportPDF service and want a refund, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, for the cancellation, you can refer to Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

For refund, you have to contact the Adobe support team Contact Customer Care

I have also shared the direct contact number of Adobe support, please contact the support for the refund.

For troubleshooting related to Adobe Document Cloud, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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