• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cancellation of plan - I want my money back

New Here ,
Mar 27, 2018 Mar 27, 2018

Copy link to clipboard

Copied

PELO AMOR DE DEUS, me cobraram mais uma taxa absurda. Eu assinei Export PDF, por um ano apenas. Agora vocês renovaram sem meu consentimento, nem mandaram uma mensagem sobre a renovação automática. Quando vejo já está debitado em meu cartão. Que absurdo, quero meu dinheiro de volta. Ainda por cima entro em minha conta e nem existe uma opção de cancelamento do plano. Um abuso!

Views

418

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 27, 2018 Mar 27, 2018

Hello Welitont,

We apologize for the inconvenience caused, as per the description above, you want to cancel the current Adobe ExportPDF service and want a refund, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, for the cancellation, you can refer to Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

For refund, you have to contact the Adobe support team Contact Customer Care

I have also shared the direc

...

Votes

Translate

Translate
Adobe Employee ,
Mar 27, 2018 Mar 27, 2018

Copy link to clipboard

Copied

LATEST

Hello Welitont,

We apologize for the inconvenience caused, as per the description above, you want to cancel the current Adobe ExportPDF service and want a refund, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, for the cancellation, you can refer to Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

For refund, you have to contact the Adobe support team Contact Customer Care

I have also shared the direct contact number of Adobe support, please contact the support for the refund.

For troubleshooting related to Adobe Document Cloud, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources