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jessef99382712
Participant
November 5, 2017
Answered

Cancelling Adobe Export PDF, Annual

  • November 5, 2017
  • 2 replies
  • 1427 views

I cant seem to cancel my subscription for Adobe Export PDF, annual - Membership.... This is a sly move by Adobe. How many people have been charged because they gave up with going in circles in terms of direction pointed to cancel from your website. I am fed up from literally hours of searching to do so and I am handy enough with computers.

I could not even find an account number to share with you.

(email address removed by moderation, this is an open forum, please do not post personal info)

I want to cancel to my subscription. Asap.

Thank you.

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Jessef,

Sorry to hear about your experience.

As per your account information, we see that you have made a purchase of Export PDF for Android via "PlayStore"

Adobe can help you with the subscriptions which are are directly purchased via Adobe Store. As we do not have any record of the third party purchase and its billing details, so the cancellation can not be done from our end.

Would request you to contact to "Google Playstore" for any billing concern related to your Android app purchase.

Regards,

Akanchha

2 replies

G
geraldr22970401
Participant
March 24, 2018

Well, I been trying to cancel my Adobe Export PDF since seem to recall ever enrolling in the thing. How do I cancel this unusable app without spending tons of time on the web.

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
November 6, 2017

Hi Jessef,

Sorry to hear about your experience.

As per your account information, we see that you have made a purchase of Export PDF for Android via "PlayStore"

Adobe can help you with the subscriptions which are are directly purchased via Adobe Store. As we do not have any record of the third party purchase and its billing details, so the cancellation can not be done from our end.

Would request you to contact to "Google Playstore" for any billing concern related to your Android app purchase.

Regards,

Akanchha

G
geraldr22970401
Participant
March 25, 2018

What!!! I have now idea of what you are talking about. I Don't use Google Play Store and have no idea od how this happened. At 89yearsold, I use my computer for Word  and e-mail.

AkanchhaS8194121
AkanchhaS8194121
Legend
April 13, 2018

Hi Geraldr,

Sorry for the delay in response to your last message.

"Google Play Store" is a mobile app for Android, which is used to download and purchases the other mobile application.

What you have purchased, is a mobile app subscription "Adobe Export PDF" from "Google Play Store". Which can only be stopped or canceled by the PlayStore support Get Google Store support - Google Store Help

Sorry to say that, we do not have hold on it.

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha

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