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L
lc61378766
Participating Frequently
June 19, 2017
Question

Cannot save a Word document to PDF. It worked fine until a few days ago.

  • June 19, 2017
  • 2 replies
  • 66256 views

All of a sudden I can't save my Word documents to PDF.  Adobe is up to date.  It works when I'm downloading documents or scanning documents but stopped working to allow me to save Word or Excel to PDF.  My subscription is also up to date.  I need this to work.

    2 replies

    C
    C2020
    Participant
    February 6, 2020

    Microsoft Word should inform the purchaser before buying .  If I had of known this I would never have purchased.  I feel cheated.

      B
      bob_2930
      Participant
      April 5, 2025

      I have the same issue only on 1 pc. others work fine.  I have a third party PDF program and it gives me the same error. I doubt that Acrobat Dc is a problem. It appears to me that WORD is the culprit not linking to a pdf file.

      Adorobat
      Adorobat
      Participating Frequently
      June 20, 2017

      Hi lc61378766,

      As i was able to understand from the issue description mentioned above, you are unable to convert Word document to pdf, is that correct?

      On checking the details for your account, you have Adobe Export PDF subscription active which allows you to convert pdf into other formats like Word, Excel etc.

      To convert Word document to pdf, you need to buy Adobe PDF Pack.

      You may refer to the following links:

      FAQ | Adobe Export PDF, Document Cloud

      FAQ | Adobe PDF Pack

      If you are facing issue when trying to convert pdf files to Word, please let us know what happens when you are trying to Export?

      Awaiting your response.

      Shivam

      L
      lc61378766Author
      Participating Frequently
      June 20, 2017

      Why would I have to buy the PDF pack when it was working fine until a few

      days ago? Is this some sort of update scam??

        D
        DotNews
        Participant
        May 16, 2023

        Good morning,

        I'm still having issues with PDF. My files won't save as PDF, I can't open

        PDF.......I've tried the instruction you gave me but they don't work. We

        pay for our subscription annually and I need to have this working. Is it

        possible to have someone call me.

        Thanks,

        Lisa


        It's a crappy marketing technique that they are using to get you to subscribe to the PDF editing program Adobe Acrobat. In your office document, when you go to "File > Save as Adobe PDF" it takes you to Adobe Acrobat, which will say you need to update your subscription before you can use it.

        You can still save it straight from office without using Adobe Acrobat though- just go to "File > Save a Copy" and the Select PDF from the file drop down and save it. Very annoying

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