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wooseokc75822857
Participant
February 4, 2015
Answered

certain pdf pages do not get printed but print blank

  • February 4, 2015
  • 2 replies
  • 14442 views

I am a mac user (OS X Yosemite v. 10.10.2) and have used acrobat xi pro 11.0.10.

I notice once that some pages did not print from a pdf and after updating all drivers of the printer still I have the same problem.

My printer is Canon ImageClass MF 8580 CDW.

For example, I do see on the screen pages 1 through 80 of a pdf but when print only certain pages get printed and some just get printed blank.

The result is same when I print all pages or current page from the option.

Anyone has same experience?

**

I just tried to "save as" postscript and it is saved exactly it were to print out via a printer - print certain pages and certain pages printed blank.

This is happening even though I see all pages properly scanned in the pdf and I can see every single page in the pdf.

Not knowing how pdf and actual printing works, it is hard to figure out what is wrong with this scanned pdf to print out all pages.

Message was edited by: Wooseok Chang

This topic has been closed for replies.
Correct answer wooseokc75822857

I resolved this problem -

The problem was - a pdf file scanned from a scanner fails to print pages having only black; but print pages having at least two color combination (i.e. black + blue)

What I did was -

Click "advanced" and checked when "Print As Image" was unchecked.

Then click OK and Print.

Then it printed all the pages that I had trouble with, apparently having all black.

Sara Foresberg, Staff, was helping me in troubleshooting and may be able to explain why "print as image" was the key to this situation.

It is so simple solution but it took me a couple of hours... Hope this would be helpful for someone similarly situated like me.

2 replies

W
wooseokc75822857AuthorCorrect answer
Participant
February 4, 2015

I resolved this problem -

The problem was - a pdf file scanned from a scanner fails to print pages having only black; but print pages having at least two color combination (i.e. black + blue)

What I did was -

Click "advanced" and checked when "Print As Image" was unchecked.

Then click OK and Print.

Then it printed all the pages that I had trouble with, apparently having all black.

Sara Foresberg, Staff, was helping me in troubleshooting and may be able to explain why "print as image" was the key to this situation.

It is so simple solution but it took me a couple of hours... Hope this would be helpful for someone similarly situated like me.

    J
    JamiePrincipe
    Participant
    March 18, 2015

    Thank you for the "Print As Image" method!!!

    We have a building of 8 CPUs (3 PCs, 5 Macs), we also have a Konica Minolta BizHub 951 B&W copier.  ALL of the CPUs print to the 951 B&W just fine except the one Mac running 10.9 (other Macs are 10.4, 10.6, and two at 10.10)... while the 10.9 Mac can print out of PSD, Illy, InDesign, and even Quark perfectly fine to the 951, for some reason or another PDFs would print out BLANK to the 951 B&W. Please keep in mind though that the 10.9 Mac prints PDFs perfectly fine to a KM C6501 color copier, as well as a Canon IR5020. Not sure what the bug is, but I sure am glad I stumbled across this post!!!! 

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    February 4, 2015

    Hi Wooseok,

    Are you running into this printing problem with just the one 80-page file, or with any PDF file that you print?

    When you print this file, do the same pages fail to print each time? It sounds like you've tried printing a subset of the pages--which is a good way to narrow down if the problem is specific to a certain page or set of pages. What is on the pages that don't print--text, graphics, or both?

    Best,

    Sara

    W
    wooseokc75822857Author
    Participant
    February 4, 2015

    Thank you Sara.

    This is my second incident that I've noticed. I usually scan documents for record keeping and sometimes print out certain PDF file.

    I believe the first one was also skipping pages so I had to find those skipped pages from the originals and ran them through the copier.

    In response to your reply,

    I would assume I am running into this printing problem with any PDF file that scanned or converted into a pdf.

    Same page in the PDF file fails to print each time although I see on the screen.

    No matter how I print either "All" or "Current page", the same page fails to print.

    This particular PDF has 99% text.

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    February 4, 2015

    Hi Wooseok,

    Are these files that you can share with us? I would love to take a closer look at one, if that's OK with you. Let me know, and I'll send a private message with my contact info.

    Best,

    Sara

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