Participant

Answered

Chase Bank statements are password protected

Forum|Forum|3 years ago
April 13, 2022
12 replies
93938 views

I password protect all of my sensitive and financial PDF documents. The downloaded PDF Chase Bank statements are already password protected and can't be modified. To get around this, I print the docs using "Microsoft Print to PDF" option. The new generated doc allows me to a add my password.

Correct answer mppohl

One could EXPORT to a JPEG, each Page individually..and deal with them from there!

dadagrrr

Known Participant

Definitely a PITA. Called Chase, they confirmed. I let them know how Bank of America allows us Redact function/edit function of those statements.

Best solution so far: Open PDF in Chrome/Web Browser > Safe as PDF > Open PDF In Illustrator (w/o Edit Features) > Save As PDF (Smallest Size is what I used) > Open in Acrobat > Edit Doc/Redact/Etc.

You'll still see that some content gets garbled and jarbled, but it's going to be enough [REDACTED].

L

Lydia26884503ik24

Participant

Great solution. Thanks.

B

Bongani36678846xgxq

Participant

Tnx

M

mppohlCorrect answer

Participant

One could EXPORT to a JPEG, each Page individually..and deal with them from there!

S

SailorVenus314

Participant

THANK YOU! You are a LIFESAVER.

Y

Yogendra32376418sme5

Participant

This solution worked like a charm. I had to combine two Chase bank statements and Adobe kept asking me for the password. I worked around with your solution.

Y

yodersci32565567yy2t

Participant

I downloaded a series of Chase bank statements and purchased PDF converter subscription. I then converted them (24 files) to Excel files on 08/22/2023 without issue. Today, 09/27/2023, I downloaded a new statement and got the error that the file was password protected. I then went back and tried to convert some of the files that I previously converted and got the same error message. Another post explained they contacted Chase and they were not password protecting these files.

I am surprised that Adobe would not have a fix for this or be working on a fix. Before purchasing the Adobe converter, I was copy / paste the statements into Excel and wrote a macro to align / format the columns; hence my own converter.

try67

Community Expert

Not going to get into all of this again (the files are very likely protected, despite what they told you; Adobe will not export data from a protected file), but the real solution to all of this is to ask your bank to provide the data in a spreadsheet, not a PDF file.

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laxmirmr

Participant

THANK YOU, BajaRoy!! Microsoft Print to PDF did the trick!! I appreciate you taking the time to make this post. 🙂

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hermannr91950491

Participant

On Mac OS X you can use preview to export the pdf-file to another pdf-file, which removes that password.

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johnlich

Participant

This works perfectly! Thanks!

joes22581484

Participant

Had the same problem but solved it using "Microsoft Print to PDF" option. Even called Chase and asked how to unprotect and what the password was. Agent I spoke with said they don't password protect the statements, was probably an Adobe problem. LOL! Thanks for the tip.

try67

Community Expert

They are wrong. It's probably done way beyond their pay grade, and even if they knew what the password was, they wouldn't give it to you.

D

Denise Lynn

Participant

I can save the chase bank statements. However, I am unable to combine statements into one document. It states it is password protected. However, I do not know the password. Even if I save them using the Microsoft Print to PDF, I am unable to merge. Any thoughts?

try67

Community Expert

We can't help you. The bank decided to password-protect the files, which also prevents them from being merged (unless you use a Portfolio). They are not likely to give you the password to allow removing the security policy, as that would defeat the entire purpose of applying it in the first place. It's possible they don't even know it themselves, if it's randomly generated.

D

Denise Lynn

Participant

Thank you for your help.
I figured that was the case but thought I would check.

Denise Schutt

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