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Combine PDFs not working

Forum|Forum|7 years ago
April 6, 2018
1 reply
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Unable to go to the adobe pdf services to combine different PDF files although i purchased this option a while ago! HELP

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Correct answer AkanchhaS8194121

Hi Timd,

Sorry to hear the inconvenience caused to you.

When you say that you are unable to use the combine pdf feature, then what exactly happen? Is it giving any error when combining file?

PDF Pack does include the "Combine PDF" feature in it.

However, it is not available through the Adobe Reader DC application. When you click on the "Combine PDF" Add button then it takes you online to the https://cloud.acrobat.com/combinepdf (Document Cloud Service) and then you can combine the file there.

For detailed description about how does PDF Pack works, you please go through- How to Use Adobe PDF Pack.

Let us know if you have any further query about the same.

Regards,

Akanchha

AkanchhaS8194121Correct answer

Legend

Hi Timd,

Sorry to hear the inconvenience caused to you.

When you say that you are unable to use the combine pdf feature, then what exactly happen? Is it giving any error when combining file?

PDF Pack does include the "Combine PDF" feature in it.

However, it is not available through the Adobe Reader DC application. When you click on the "Combine PDF" Add button then it takes you online to the https://cloud.acrobat.com/combinepdf (Document Cloud Service) and then you can combine the file there.

For detailed description about how does PDF Pack works, you please go through- How to Use Adobe PDF Pack.

Let us know if you have any further query about the same.

Regards,

Akanchha

alejandrof18062783

Participant

I am also receiving the same error using the cloud link above. It just greys out and nothing happens.

Community Manager

Community Manager

yes i'm running into the same problem. just paid for the service and it doesn't work. pretty crappy. have tried on Brave and Chrome.

Hi Peter,

Thank you for reaching out and sorry about the trouble.

We have checked that you have Acrobat PDF Pack service.

Could you please let us know the issue you are experiencing when combining PDFs? Do you get any error message?

If yes, please share the screenshot of the error with us.

Try combining any small PDFs and check if you experience the same issue.

Let us know how it goes.

Thanks,

Meenakshi