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H
hansbhelp
Participant
February 18, 2015
Answered

convert pdf to excel

  • February 18, 2015
  • 2 replies
  • 1445 views

When I am trying to convert a pdf file to excel I get the warning "an error occurred while trying to access the server".

How can I solve this?

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi Hans,

    It sounds like you may be trying to log in via Adobe Reader (we've had similar reports of this error). What happens when you log in via https://cloud.acrobat.com?

    Best,

    Sara

    2 replies

    S
    Community Manager
    Sara_ForsbergCommunity ManagerCorrect answer
    Community Manager
    February 19, 2015

    Hi Hans,

    It sounds like you may be trying to log in via Adobe Reader (we've had similar reports of this error). What happens when you log in via https://cloud.acrobat.com?

    Best,

    Sara

    H
    hansbhelpAuthor
    Participant
    February 19, 2015

    Good evening Sara,

    Unfortunately that option doesn’t work either. But thanks for your advice!

    Best regards - Hans

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    February 19, 2015

    Hi Hans,

    Ah! I see the problem! I looked up your account using the email address that you use to post to the forums. You have two Adobe PDF Pack subscriptions, and both are expired.


    Best,

    Sara

    pwillener
    pwillener
    Legend
    February 19, 2015

    [topic moved to Acrobat.com Services forum]

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