convert pdf to excel

[hansbhelp]

When I am trying to convert a pdf file to excel I get the warning "an error occurred while trying to access the server".

How can I solve this?

[pwillener]

[topic moved to Acrobat.com Services forum]

[Sara_Forsberg · Accepted solution]

Hi Hans,

It sounds like you may be trying to log in via Adobe Reader (we've had similar reports of this error). What happens when you log in via https://cloud.acrobat.com?

Best,

Sara

[hansbhelp]

Good evening Sara,

Unfortunately that option doesn’t work either. But thanks for your advice!

Best regards - Hans

[Sara_Forsberg]

Hi Hans,

Ah! I see the problem! I looked up your account using the email address that you use to post to the forums. You have two Adobe PDF Pack subscriptions, and both are expired.

Best,

Sara

[hansbhelp]

Hi Sara,

The subscription can or should not be the problem as I booked and paid for an Adobe System subscription (Adobe XI) earlier this month. I received the payment confirmation as well as the subscription confirmation from Adobe on the 16th of Feb.

Best regards

Hans