kelsieb15589913

Participant

Answered

Converting PDF to word document in reader

Forum|Forum|7 years ago
November 28, 2018
1 reply
886 views

I just got my subscription today. I can successfully convert a document online through adobe but when I use reader it says "An error occurred while trying to access this service." I need to use the OCR technology and the online conversion doesn't give me the option to do so.

This topic has been closed for replies.

Correct answer Adorobat

Hi kelsieb,

As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.

Could you try the troubleshooting steps given in the following help document:

An error occurred while trying to access the service | unable to connect to PDF services

You may also visit the following forum threads discussing the similar issue:

An error occurred while trying to access the service.

An error occurred while trying to access the service message when trying to convert pdf files to word

"An error occurred while trying to access the service" - Even after I have signed into Adobe reader

You may also visit the following link for more info:

Using Adobe Export PDF

Let us know if you need any help.

Shivam

Community Manager

Correct answer

Community Manager

Hi kelsieb,

As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.

Could you try the troubleshooting steps given in the following help document:

An error occurred while trying to access the service | unable to connect to PDF services

You may also visit the following forum threads discussing the similar issue:

An error occurred while trying to access the service.

An error occurred while trying to access the service message when trying to convert pdf files to word

"An error occurred while trying to access the service" - Even after I have signed into Adobe reader

You may also visit the following link for more info:

Using Adobe Export PDF

Let us know if you need any help.

Shivam

Participant

You all say I do not have this export in my account. But you have been

taking 24 dollars out since 12/17 I did buy it for 3 months for my niece. I

stopped it in Feb. 2018 in march 2018 my computer was down for 2 months.

Please stop taking money out of my account I can not stop something you say

I don't have I would like to be reimbursed for at least 4 months. How can

you say I don't have this item export and then charge me every month? I

checked both of my email att.net and Gmail stop taking money out of my

account NOW please. I can not stop something Adobe says I do not have.

Nancy C. Behle

Community Manager

Community Manager

Hi Nancy,

It may be possible that you have purchased subscription via either Google play store or iTunes, for that, you have to contact them.

You can check the plans under your account using the steps given in the following help document:

Account and membership help

If you want to cancel the subscription, refer to the steps given in the following help document:

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Thanks,

Shivam