Crash

Report · Oct 21, 2015

I am in need of serious help. whenever I open Adobe reader for pdf files, it crashes my computer, freezes everything and I have to turn off my computer and restart it. How do I fix this? I tried to contact support for adobe, and it said to chat I needed to be a paying member, and there was no phone number that I could find. If someone knows whats going on, or if you have a phone number for me to call adobe and talk to someone there about this issue, please help.

Report · Oct 22, 2015

Hi Taylor,

What version of Reader and OS are you using?

Does this happens when you open a specific pdf or perform a specific action on pdf?

Regards,

Rahul

Report · Oct 22, 2015

I have a windows 8 (upgraded to 10 recently) Toshiba laptop Satellite C55 Series. The adobe is the free version you download online. And, I can open adobe, but when I open it with a pdf file, it all crashes. So only when a pdf is opened does it crash. It won't let me do anything on the pdf at all, as soon as the pdf opens, and not a specific pdf, any pdf, then it crashes.

Report · Oct 26, 2015

Hi Taylor,

Please update your Adobe Reader program to the latest available version, Also mention the dot version you are using.

Regards,

Rahul