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dvane932
Participant
September 17, 2014
Question

creating PDF from Publisher files - failure

  • September 17, 2014
  • 1 reply
  • 445 views

my first attempt at converting a publisher file to PDF format failed - no reason given. Too much security on my computer? How can I resolve this probem?

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    September 17, 2014

    Hi dvane932,

    Are you using the Adobe PDF Pack to convert the file to PDF? How large is the file? There is a 100 MB file-size limit for uploading files to the online service. That said, please try the following:

    • Clear the browser cache and try again.
    • Make sure that you're using a supported web browser: System requirements | Acrobat.com
    • Make sure there are no firewall/proxy settings that are limiting your access to the Internet.
    • Try converting a different file to PDF (helps narrow down the problem).

    Please let us know how it goes.


    Best,
    Sara

    D
    dvane932Author
    Participant
    September 18, 2014

    Thanks, Sara - I'll give it another try tomorrow - working on a deadline project right now.

    Dottie

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