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CynthiaYazbel
CynthiaYazbel
Participant
March 24, 2017
Question

Currently unavailable when trying to access acrobat.com

  • March 24, 2017
  • 3 replies
  • 2390 views

Help, I am receiving Currently unavailable  We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly. I've tried Chrome, Explorer and Mozilla

    This topic has been closed for replies.

    3 replies

    Adorobat
    Adorobat
    Participating Frequently
    June 8, 2017

    Hi all,

    Could you please try accessing Document Cloud using the following link and see if that works?

    https://cloud.acrobat.com

    If that doesn't work, click on this link: https://cloud.acrobat.com/test77 and share with us the exact time (and timezone) to help us in identifying the request you made.

    Thanks,

    Shivam

    CynthiaYazbel
    CynthiaYazbelAuthor
    Participant
    March 27, 2017

    Hi Shivam,

    Thanks for your help. Here is what I get when I ping:

    Hello Shivam,

    When I ping it got this:

    Adorobat
    Adorobat
    Participating Frequently
    April 7, 2017

    Hi CynthiaYazbel,

    Thank you for sharing the screenshots with us.

    As I have checked the details for your account, you have Adobe Export PDF pack subscription active.

    Could you please try downloading Acrobat Reader from the following link, try using the service and see if that works?

    Download Acrobat Reader from here: Adobe - Adobe Acrobat Reader DC Distribution 

    (select the operating system, language, and version from the drop-down options available and click Download Now)

    Once the Reader is installed, launch Reader>click Tools>Export PDF.

    Let me know how it goes.

    Thank You,

    Shivam

    A
    armandb44881575
    Participant
    April 13, 2017

    Hi,

    I have had the same problem as Cynthia for the past 3 days. I can go to the Adobe web site (from both IE and Firefox) and log into my account, but as soon as I click on PDF Services under DOCUMENT CLOUD APPS I get the "Currently unavailable" message. I tried downloading the DC Distribution above, And it has me sign into my adobe acrobat account, but as soon as I click on the "Export to Word" button, it gives me the message "No Internet Connection" with a "Try Again" button, and I know my internet connection is fine.

    Any help would be greatly appreciated.

    Armand

    Adorobat
    Adorobat
    Participating Frequently
    March 26, 2017

    Hi cynthiayazbel,

    Could you please check if you are able to access other websites on the Internet?

    Try to perform the following steps to check if you are able to access acrobat.com on your computer:

    For Windows:

    1- Press and hold Windows key then press R on the keyboard.

    2- Type cmd and hit Enter.

    3- Type ping www.acrobat.com and hit Enter.

    For Mac:

    1- Open Network Utility tool

    2- Click on the Ping tab and type acrobat.com

    Check if you are not getting request timeout message as seen in the screenshot below. Request timeout means your ISP(Internet Service Provider) is blocking your MAC from accessing acrobat.com

    You need to contact your ISP to whitelist acrobat.com and adobe.com

    Please refer to this link: https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf?wcmmode=disable…

    Let me know how it goes.

    Thank You,

    Shivam

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