Skip to main content
D
DanWilkerson
Participant
April 29, 2014
Question

Customers are not able to open my Quote form I save and send on email.

  • April 29, 2014
  • 1 reply
  • 718 views

I need your help.  I have a company provided quote form that is fillable with information that I save and email to clients.  I have had many customers say that they cannot open and see the quote I have attached to their email.  What am I doing wrong or missing?  Please help.  Dan

    This topic has been closed for replies.

    1 reply

    pwillener
    pwillener
    Legend
    April 30, 2014

    What exactly means "cannot open"?

    D
    DanWilkersonAuthor
    Participant
    April 30, 2014

    Thanks Pat,

    I'm simply told by more than one customer when I send the quote form to them that they cannot open the doc.  Its a form provided by my company for quoting.  Im told that I may not have adobe set up correctly and do not know what to do.  I purchased the Adobe ExportPDF because I am desperate and dont know if thats even what I need. 

    Thanks again,

    Dan

    pwillener
    pwillener
    Legend
    May 5, 2014

    Sorry for the delay; the new forum software does not make it easy to find old topics.  But it's getting slowly better...

    The forms you are sending out are PDF docs?  How exactly are the recipients open them?

    There are so many ways people receive emails that some are just bound to fail.  E.g. if users use web-based mail, they may open it in a browser like Chrome or Firefox, which both use their own PDF viewer - not the Adobe Reader plugin.

    Some people may open their mail on their mobile phone, which may or may not have Adobe Reader installed.  Many other combinations are possible.

    My advice: don't send e-documents as email attachments, but use a file sharing service like Adobe Acrobat.com and upload, then share the docs with the intended recipients.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices