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Delete document cloud agreement

Forum|Forum|4 years ago
March 26, 2021
4 replies
7666 views

Hi, I just signed a pdf and I pressed save or something and it saved to my cloud documents.

It is showing up as an agreement (status: archived)

I want to delete it but cannot find any way to do so. Some searches I have done led me to clicking on e sign settings on document cloud and they say to type in the email address into the Privacy section.

However, when I do so it says

Sorry, we could not process your request. Please reload the page and try again.

and "your search did not find any results" everytime

I recreated the situation by "fill and signing" a blank document and clicking on get shareable link but I do believe all I clicked was save the first time. Imaged attached.

This topic has been closed for replies.

Correct answer Meenakshi Negi

I appreciate the screenshots, it helped a lot in my case.

But doesn't this seem incredibly unintuitive? I mean, a delete button is just a delete button.

And signed documents often have personal information on them. It made me really uncomfortable that it was automatically uploaded to the cloud without prompting or being clear to me - private or not. I was able to understand what was happening, but my parents (or most people) wouldn't even know their personal information was stored on some adobe database somewhere.

Hi Natevin,

Thank you for reaching out, and sorry about the trouble.

The document is saved on the Adobe Sign server, not on Document Cloud. When you click on the "Save as a read-only copy," it is mentioned there "Use Adobe Sign to save a read-only copy."

Also, if you open the agreement via the Acrobat Online account, you will not find any delete option. You may only hide the agreement.

As the document is saved on the Adobe Sign server, it requires some particular steps.

If you wish, you may share your suggestion with the team via the following form: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac.

Thanks,

Meenakshi

B

Bethany26323375y4xt

Participant

So when I click on my profile icon and go to the Settings>>E-signing Edit Settings, there isn't any Privacy tab. I only have Personal Preferences and Acrobat Sign API...anyone know why I don't have the Privacy tab?

Meenakshi Negi

Legend

Hi Bethany26323375y4xt,

Thank you for reaching out.

Would you mind confirming the email address used for the Acrobat sign with us in a private message?

You may initiate a private message using the envelope icon in the top right-hand corner.

Thanks,

Meenakshi

D

Daniel3332592433zj

Participant

I have the same issue as Bethany. There is no "Privacy" tab when I follow these steps. I have access to the admin console with my account as well. Can you please assist? Thank you.

Meenakshi Negi

Legend

Hello!

Thank you for reaching out and sorry for the trouble.

When you add the signature in the PDF using the Fill & Sign tool, you get an option to either save it as a read-only copy to request for signature.

On saving the PDF as a read-only copy, it uploads the file to Adobe Sign and creates a link to the file. The file gets saved in the Archived folder under the All agreements list.

You may delete it using the Privacy option under the account settings. In the "Enter email address search" box, please add the same email address that you have used to sign in to the application when filling the form. It will show all the documents in the list below.

As you receive the error, please ensure that you add the correct email address. Also, try using a different browser or new incognito window in the Chrome browser.

Let us know if you still receive the error.

Thanks,

Meenakshi

mynameisl42643914Author

Participating Frequently

Thanks Meenakshi, I was finally able to delete it using firefox instead of chrome.

For future reference agreements can be deleted by:

Using chrome icognito tab or a different browser
go to document cloud > click on your avatar on top right corner (blue circle by default I believe) > Settings > Under E-Signing settings press edit settings > Privacy > Enter your account email address if you saved as read only copy/got shareable link or the email you entered when selecting the send to recipient option > Delete icon on the right sight of the agreements that come up.

One more thing to look out for is, originally I did not have an e-signing settings category appear when I clicked on my avatar as the document cloud link was https://documentcloud.adobe.com instead of https://documentcloud.adobe.com/link/home/

Everything else was the same but I could not access that privacy page but now I am always redirected to the correct page, I don't know what was going on before.

Thanks for all the help everyone, it worked.

mynameisl42643914Author

Participating Frequently

Oh and the tech support I talked to originally was also very helpful and he did suggest incognito tab if you are having errors in document cloud. But we didn't try for this particular issue. Thanks again everyone.

mynameisl42643914Author

Participating Frequently

Should I bump this topic, make a new one, or contact adobe through some other means? I just wanted to put my own signature on a form I downloaded and save it onto my pc. How can I delete this pdf from document cloud.

jane-e

Community Expert

Hi @mynameisl42643914

Thank you for posting back. (This does bump it.) Typically another volunteer will jump in.

I don't use the web interface, but here is a screen shot from Adobe Acrobat Reader on my iPad. To delete a file, I navigate to the location [Document Cloud] > then the file [here the PDF for the Acrobat CIB] > then the ... ellipses > then Delete.

Does it work for you to click the ellipses and Delete?

If it does not work, and if no one else jumps in, Contact Adobe Customer Care. See details here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

Let us know,

~ Jane

mynameisl42643914Author

Participating Frequently

Hi Jane,
Thanks for replying.
Yes, I can delete a normal document using that method but I have used the fill and sign tool and pressed save read-only copy in the desktop app. It gets saved under (archived) agreements instead of documents on the document cloud.

I talked to adobe support and we could only manage to hide the documents. They would be hidden from my account I guess in case it gets hacked, but continue to be on adobe's servers which is where I wanted to remove them from. Well thanks anyways everyone. Maybe I will try again in the future.

mynameisl42643914Author

Participating Frequently

No help, anyone?

jane-e

Community Expert

Hi @mynameisl42643914

I'm confused — what are you trying to delete? You said it's a PDF, but you appear to be looking at documentclould.adobe.com at signature preferences.

~ Jane

mynameisl42643914Author

Participating Frequently

Hi Jane,

Thanks for the reply

I would like to delete these pdfs that show up under agreements in document cloud. Images attached.
They ended up there after I used the fill and sign tool.

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