I clearly have internet connection and a paid subscription, however i keep getting an error message saying "no internet connection". It's not a firewall issue as i have already tested the service outside the firewall.
Sorry to hear about the trouble.
You may please check via web browser once https://cloud.acrobat.com/exportpdf and see whether it works online or not?
If you are able to access it online then you may try the following with the desktop application-
1- Repair the installation of application. Open Adobe Reader>Help> Repair Installation.
2- Still doesn't work, then uninstall and reinstall the application once.
Thank you for responding. I've tried everything above and i'm still getting the error. When i go to the link, i also get the following:
Sorry for the delay in response to your query.
If you are still experiencing the same problem, then you may try the troubleshooting steps suggested below-
[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]
Hope this works.