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Julia27115112pbb3
Participant
June 9, 2023
Question

Editable form wont clear

  • June 9, 2023
  • 1 reply
  • 484 views

Hi all, have been using an editable PDF form for over a year and since last week, once I close the form (and not save). It comes back as clear ready to fill BUT when i go to print, it prints the last text I typed before closing.  Not sure how this happned, its like there has been some sort of an update but if anyone can please help!!!! thank you so much in advance 

Ps attached two pics one when I open it and the second when I go to print (without typing anything) 

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1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 19, 2023

Hi Julia27115112pbb3,

 

Thank you for reaching out.

 

Please let us know if you are using the Acrobat online account or the desktop application.

Try checking if the text is saved under the form fields. Open the PDF in Acrobat and go to Tools > Prepare form. Try removing the form field.

If possible, share the PDF with us in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page. 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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