Error Message: Unfortunately, we were not able to save your edits.

[CoscoPlaya]

I am trying to send an encrytped template form for completion and signature but am getting an error message saying "Unfortunately, we were not able to save your edits." I have tried everything including deleting and redoing the entire template, but nothing has worked. Please help. Thanks!

[S. S]

Hi @CoscoPlaya,

Hope you are doing well. Sorry for your experience with Acrobat Online Services.

Do you experience issues only with encrypted files or with all files in general? If with encrypted files, we would request you to share a sample file with us to test at our end. 

Look forward to hearing from you.

-Souvik

[CoscoPlaya]

Hi Souvik,

I have experienced this issue with encrypted files only. 

I have attached a sample file here. Please let me know what you find. Thanks again!

[Vincent31801775c2xe]

is there an update on this?

[S. S]

Hi @Vincent31801775c2xe,

Sorry for the delay.

We suggest using the desktop version of the application for such files, as encrypted files have limitations with how they behave on separate platforms.

We tried creating a similar file without encryption, and it worked fine.

-Souvik

[Vincent31801775c2xe]

where do you download the desktop app. I dont see it on the site. Are you able to drop a link?

[S. S]

Hi @Vincent31801775c2xe,

You can download the application from here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Note: Acrobat Pro DC app requires subscription to Acrobat Pro.

-Souvik