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C
CoscoPlaya
Participant
January 31, 2023
Question

Error Message: Unfortunately, we were not able to save your edits.

  • January 31, 2023
  • 1 reply
  • 2880 views

I am trying to send an encrytped template form for completion and signature but am getting an error message saying "Unfortunately, we were not able to save your edits." I have tried everything including deleting and redoing the entire template, but nothing has worked. Please help. Thanks!

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 3, 2023

Hi @CoscoPlaya,

 

Hope you are doing well. Sorry for your experience with Acrobat Online Services.

 

Do you experience issues only with encrypted files or with all files in general? If with encrypted files, we would request you to share a sample file with us to test at our end. 

 

Look forward to hearing from you.

 

-Souvik

C
CoscoPlayaAuthor
Participant
February 3, 2023

Hi Souvik,

 

I have experienced this issue with encrypted files only. 

 

I have attached a sample file here. Please let me know what you find. Thanks again!

V
Vincent31801775c2xe
Participant
August 25, 2023

Hi @Vincent31801775c2xe,

 

Sorry for the delay.

 

We suggest using the desktop version of the application for such files, as encrypted files have limitations with how they behave on separate platforms.

 

We tried creating a similar file without encryption, and it worked fine.

 

-Souvik


where do you download the desktop app. I dont see it on the site. Are you able to drop a link?

 

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