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constructiont90401103
Participant
June 3, 2019
Answered

Error Message

  • June 3, 2019
  • 1 reply
  • 1857 views

I get this when trying to use the sign feature.

 

 

  You are not authorized to send documents for signature. Please contact your account administrator.

                                      

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Constructiont,

Are you trying to use Fill & Sign feature via  Document Cloud web interface or working on desktop application Adobe Reader DC?

I assume, the error comes up when you are sending a specific document for signature, did you try signing another one? If you are at work, then there must be some restrictions over the network. You may try accessing the URL using different web browser, Adobe Document Cloud  and if that doesn't work then get in touch with your IT team to white-list the path.

Hope this works,

Thanks,

Akanchha 

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
June 5, 2019

Hi Constructiont,

Are you trying to use Fill & Sign feature via  Document Cloud web interface or working on desktop application Adobe Reader DC?

I assume, the error comes up when you are sending a specific document for signature, did you try signing another one? If you are at work, then there must be some restrictions over the network. You may try accessing the URL using different web browser, Adobe Document Cloud  and if that doesn't work then get in touch with your IT team to white-list the path.

Hope this works,

Thanks,

Akanchha 

B
bronsondant
Participant
February 10, 2020

I'm having the same issues at home on my chrome laptop. It was working a few weeks ago. Nothing on my network has changed.

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