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J
joem32198302
Inspiring
January 6, 2019
Question

Error "Outlook experienced a serious problem with the 'adobe document cloud for microsoft outlook - acrobat' add-in"

  • January 6, 2019
  • 2 replies
  • 2651 views

This error appears from time-to-time when using Outlook 2010. I am not working with anything in the cloud (at least not knowingly). Is there anyway to fix it without turning off the capability?

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Outlook 2010 14.0.7214.5000 in Home & Business edition, Acrobat DC 19.010.20069,

Windows 7 Pro (32) 6.1.7601, SBS 2008 network

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2 replies

Adorobat
Adorobat
Participating Frequently
January 10, 2019

Refer to this link on more info on 'adobe document cloud for microsoft outlook

Microsoft Office 365 integration, Adobe Sign, Acrobat DC | Adobe Document Cloud

Also, Try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting preferences and check.

Let us know if you need any help.

Shivam

J
joem32198302Author
Inspiring
January 10, 2019

Adorobat  wrote

Refer to this link on more info on 'adobe document cloud for microsoft outlook

Microsoft Office 365 integration, Adobe Sign, Acrobat DC | Adobe Document Cloud

Shivam

This doesn't say it covers Outlook 2010. I will assume that it does. As best I can surmise, the DC Document Cloud is used for PDFs stored in some cloud service. I do not use any such service. It may also be involved to sign documents. I have not used that service either. I have only used it (as far as I know) for the capabilities with PDFs stored on my PC. I signed into the DC Cloud once because I already had an Adobe account and I wanted to get rid of the nag screen. The add-in was enabled because that was the default. Apparently the 'adobe document cloud for microsoft outlook - acrobat' add-in does something even if the user does not overtly do some cloud-specific action. I have no idea what it might be doing other than hand-shaking.

This problem seemed to start with your 12/14 update and continued after your 12/19 update (note that dates are file modification dates on my computer).

Adorobat
Adorobat
Participating Frequently
January 11, 2019

Hi joem,

Have you tried resetting preferences for acrobat using the steps given in the link mentioned above? Does that help?

Also, try repairing MS office once and reboot the machine and check if that resolves the issue.

If still facing issue,  try replicating the issue in a new user account by right- clicking the Start  button, then select Settings  > Accounts  > Other people > Add someone else to this PC,  Login into that account and check.

Let us know if you need any help.

Shivam

    Adorobat
    Adorobat
    Participating Frequently
    January 8, 2019

    Hi joem,

    As per the issue description mentioned above, you are getting above mentioned error when using outlook 2010, is that correct?

    Could you let us know if you are getting above mentioned error when attaching as PDF using attach file option?

    If not, let us know when you are getting this error?

    Also, try Rebooting the machine once if you haven't already and check if that helps.

    Thanks,

    Shivam

    P
    penelopep37044399
    Participant
    January 8, 2019

    Shivam,

    I got this same error immediately after installing the Acrobat DC 1-3-19 update. I only just did this update, so I can't say if the problem will continue, as it has for joem. Outlook was open during the update, then I got the error when I switched back to Outlook after the update completed.

    Outlook 2016

    Windows 10

    Acrobat DC 2019.010.20069

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