error signing in

[tmln6]

Hi - I keep getting 'An error occurred while signing in' messages when trying to convert pdf to word. Any help available?

[pwillener]

[topic moved to Acrobat.com Services forum]

[Sara_Forsberg]

Hi tmln6,

Are you trying to sign in from within Adobe Reader? If so, please make sure that you have the most current version of Reader by choosing Help > Check for Updates in Reader. The current version is 11.0.10.

If you're signing in from a browser, clear the cache and try again, or try a different browser.

If that doesn't do the trick, please let us know!

Best,

Sara