Error trying to Merge Documents "Could not organize"

[Miko235298103mi2]

I am trying to merge 14 small-ish pdf's together and I keep getting the same message. "Could not organize." I tried merging only 5 together, 4 together, etc and I still get the same message. It is so frustrating!! What does this message mean? How can I fix it?

[Daniel346184659aem]

Here are some example files as mentioned earlier in my post.

I downloaded these files from the IRS website.

[Meenakshi Negi]

Hi Daniel346184659aem,

Thank you for sharing the files, and sorry for the delayed response.

We tried to combine both files on Acrobat Online and the Acrobat desktop application. The files combined without any issues. 

Would you mind sharing the screen recording of the workflow on your end? It will help us to understand better what is creating the issue. 

Thanks,

Meenakshi

[abhiSam]

I am having the same issue, i need to submit a document tonight and I am not able to merge the PDF's... this used to work before but now suddenly gives me "Could not Organize" error

[Tariq Ahmad]

Usually, this issue happens if the files are rights-protected. Or there is some technical issue with the service/product. Is this still happening if you try the same behavior with another file? 
I have tried a similar behavior, and it worked out fine on my end. 

^TAD

[abhiSam]

Yes, i used jpeg files and converted them to PDF and im still getting the same error. None of these files are rights protected, they are invoices

[Meenakshi Negi]

Hi abhiSam,

Thank you for confirming. 

Could you please share those files with us? We will try to replicate the behavior to check whether it is file-specific. Please check if you can use other features on the Acrobat Online account without any issues.

Thanks,

Meenakshi

[abhiSam]

I am attaching some sample PDF files. I have tried multiple pdf's and none of them combine

[Meenakshi Negi]

Hi abhiSam,

Thank you for sharing the files. 

We have checked the files, and it seems there is an issue with one of the files. We are still investigating this and will update you once we have more information. We appreciate your patience so far. 

Thanks,

Meenakshi

[eager_days83800]

Any update on this, facing same issue.

[Meenakshi Negi]

Hi eager_days83800,

Thank you for reaching out.

If you get the same error message, there might be one of the files that is creating this issue. 

As the team is looking into this behavior, would you mind sharing the files so we can check?

Thanks,

Meenakshi

[KirstenLaFunk]

We are all still waiting on an update for this issue. Each time I try to combine pdf documents more than a couple of kilobytes, the "could not organize" error code pops up. It appears to be a software glitch that needs to be debugged. Please let us know when you fix the code and have an update.

[Meenakshi Negi]

Hi Kirsten382548950z75,

Thank you for reaching out.

The issue has been reported to the team, and they are looking into this.

We will check with the team and share the update.

Thanks,

Meenakshi

[Rainbow Research]

2024??? What has been done to address this??? Share what update?  We're all still here with the same issue.

[S. S]

Hi @Rainbow Research,

I reviewed the conversation, and there are certain specifics I would like to highlight.

In the case of @blessing_2025, there is a clear limitation of 500 pages per document that can be used in the free trial. 

Thus, the error.

Information about it here: https://adobe.ly/4rM4881

Kindly refer to the Merge PDF FAQ section.

Also, I checked the server, and it is up and running. 

Would you mind sharing a screenshot of the error you're seeing so we can better understand and assist you?

Being able to see the issue firsthand would be of great help in analyzing.

Look forward to hearing from you.

Regards,
Souvik.

[blessing_2025]

Same here and this was after I uploaded two seperate batches of over 1000 pages!! Am using the Free Trial Web version and I won't be purchasing it if the free trial is defunct! Also no customer support in free trial. So as a potential customer seeking to buy -- I woulnt' with these unprofessional CSR policies. Sell me the product, make it work. 

[Meenakshi Negi]

Hi blessing_2025,

We are sorry to hear about your experience with the Acrobat web application.

Could you please share more details about what happens when you try to combine files? Are you combining two files or multiple files?

Sometimes, if there is an issue with one file, it shows the error. If you can share the file you are trying to combine, we can check this.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[apexbbq]

I am having the same issue.   I am trying to combine files saved on icloud folder

[Meenakshi Negi]

Hi apexbbq,

Sorry to hear that you are experiencing an issue with the combined file feature.

Could you please share more details about the issue occurring on your end? Plaease share the screenhor or a small video showing what happens.

Thanks,

Meenakshi

[Rainbow Research]

In looking for solutions, appears that this same issue has been popping up at least since 2022 but I'll be honest that today is the first time I've encountered it. I have the paid online (not desktop) version. I am beyond frustrated because like so many others I've tried multiple ways and there seems to be no specific document style or size that trips the error message. I'm also not doing anything any differently than I've done it for months so why the error message now? These are straightforward pdf documents and I've now spent a few hours trying to complete this task that absolutely must be completed today. It's obvious that Adobe is aware of it from this thread alone and asking us to provide you with documents that are confidential is not helpful. I do not have the option to do so and they are not any different than they've ever been. Maybe it's time for me to take the time spent trying to fix it and instead find a new platform to spend my tech dollars on.