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monkey2728
Participant
December 1, 2014
Question

error when combining files

  • December 1, 2014
  • 1 reply
  • 441 views

I have never had a problem before, but for some reason this evening I get a conversion error for every file I upload and try to combine.  The files aren't particularly big.

It is pretty urgent that I am able to combine these files.  Please let me know what I need to do.

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1 reply

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
December 1, 2014

Hi monkey2728,

Are you still having trouble combining your files? For starters, please clear the browser cache, and try again. If that doesn't work, it may be that one or more of the files that you're trying to combine is problematic. So, please try combining in small batches, to see if you can narrow the problem down to a particular file or files.

Please let us know how it goes. If you're unable to resolve the issue by combining in batches, please let us know a bit  more about what OS and browser you're using, and the types of files that you're combining.

Best,

Sara

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