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Participant
February 8, 2019
Answered

Export pdf to docx

  • February 8, 2019
  • 1 reply
  • 1202 views

Export pdf to docx: this product worked fine until today. I click the convert button. A blank white box opens, and no document gets converted and put in cloud. All my other docs are still there, no new ones will convert. I have mac mojave 10.14.2, and firefox quantum 65.

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Correct answer jdpltd

it jut started working again!!!! I think the issue was with Adobe though I phoned this morning and they couldn't wouldn't see it that way and referred me to the online website as a workaround. I pointed out that this would work but that's not what I really wanted, i.e., to have to do two steps when only one had been required. that said, I'm very happy that all is now well again!!!

1 reply

AkanchhaS8194121
Legend
February 11, 2019

Hi Mlc,

Thanks for the additional information.

Seem that you have been using your service online via web browser Adobe Document Cloud ? You may use a different web browser and

try converting the document through that.

Also, use free Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions  and try exporting the document through it and see if that go through.

Reference Link: Using Adobe Export PDF

Regards,

Akanchha

jdpltd
Participant
February 14, 2019

I have the desktop version and have the same issue. It was working until 2/13/19 and I can no longer export PDF to word docx. I'm on Mac Sierra 10.12.6 further, I cannot log into my Adobe cloud....nothing happens when I hit sign in. I have the annual prepaid export PDF plan as well.

jdpltd
jdpltdCorrect answer
Participant
February 14, 2019

it jut started working again!!!! I think the issue was with Adobe though I phoned this morning and they couldn't wouldn't see it that way and referred me to the online website as a workaround. I pointed out that this would work but that's not what I really wanted, i.e., to have to do two steps when only one had been required. that said, I'm very happy that all is now well again!!!