ExportPDF - I can't download my converted document. When I try to download, It asks for my id and password and when supply it asks for it again and again... What am I doing wrong?

[jow75]

ExportPDF - I can't download my converted document.  When I try to download,  It asks for my id and password and when  supply it asks for it again and again... What am I doing wrong?

[Sara_Forsberg · Accepted solution]

Hi jow75,

I'm sorry to hear that you're having trouble downloading your files. Please try the following:

• Clear the browser cache and try again.
• Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).
• Make sure that you're using the correct Adobe ID and password.

Please let us know how it goes.

Best,
Sara

[jow75]

I tried it with Chrome and it worked. The problem with the other browsers might be the download managers attached to them.

Thanks for the suggestion.

John