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Participant
December 18, 2014
Resuelto

ExportPDF - I can't download my converted document. When I try to download, It asks for my id and password and when supply it asks for it again and again... What am I doing wrong?

  • December 18, 2014
  • 1 respuesta
  • 545 visualizaciones

ExportPDF - I can't download my converted document.  When I try to download,  It asks for my id and password and when  supply it asks for it again and again... What am I doing wrong?

Este tema ha sido cerrado para respuestas.
Mejor respuesta de Sara_Forsberg

Hi jow75,

I'm sorry to hear that you're having trouble downloading your files. Please try the following:

  • Clear the browser cache and try again.
  • Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).
  • Make sure that you're using the correct Adobe ID and password.

Please let us know how it goes.


Best,
Sara

1 respuesta

Sara_ForsbergRespuesta
Inspiring
December 18, 2014

Hi jow75,

I'm sorry to hear that you're having trouble downloading your files. Please try the following:

  • Clear the browser cache and try again.
  • Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).
  • Make sure that you're using the correct Adobe ID and password.

Please let us know how it goes.


Best,
Sara

jow75Autor
Participant
December 18, 2014

I tried it with Chrome and it worked. The problem with the other browsers might be the download managers attached to them.

Thanks for the suggestion.

John