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be116
Participant
January 21, 2019
Question

Failed file upload

  • January 21, 2019
  • 2 replies
  • 3452 views

I am trying to upload a pdf file to convert to Word.  I keep getting an error message that the file fails to upload and therefore it does not convert.  What is causing this and how do I resolve?

This topic has been closed for replies.

2 replies

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
January 22, 2019

As mentioned, you have subscription for export pdf which you can use in adobe reader, not acrobat dc.

Could you try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall acrobat: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

2- Then download and install reader from the given link, sign in with your adobe credentials and check: Adobe Acrobat Reader DC Install for all versions

Thanks,

Shivam

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
January 21, 2019

Hi be116,

As per the issue description mentioned above, you are facing issue when trying to convert pdf to word, is that correct?

Could you let us know if you are exporting pdf in reader desktop application or in a web browser?

Does this happen with specific pdf file or with all the files?

If using desktop applicaiton, you may try to use this service via browser https://cloud.acrobat.com/exportpdf   and let us know if that makes any difference.

You may also refer to the following forum thread discussing the similar issue:

"One or more files could not be uploaded."

Conversion Failure - failed to upload pdf using Acrobat DC

Acrobat DC says "failed to be uploaded.Something went wrong while uploading the file" when trying to export PDF

Let us know if you need any help.

Shivam

B
be116Author
Participant
January 21, 2019

Yes that did the trick, but how do I get my files to automatically map to this browser version of Adobe?  They are obviously now defaulting to something else.  I   purchased the Adobe via an annual subscription on the web.. 

On Monday, January 21, 2019, 8:13:49 AM CST, Adorobat <forums_noreply@adobe.com> wrote:

Failed file upload

created by Adorobat in Document Cloud PDF services - View the full discussion

Hi be116,

 

As per the issue description mentioned above, you are facing issue when trying to convert pdf to word, is that correct?

 

Could you let us know if you are exporting pdf in reader desktop application or in a web browser?

Does this happen with specific pdf file or with all the files?

If using desktop applicaiton, you may try to use this service via browser https://cloud.acrobat.com/exportpdf   and let us know if that makes any difference.

 

You may also refer to the following forum thread discussing the similar issue:

"One or more files could not be uploaded."

Conversion Failure - failed to upload pdf using Acrobat DC

Acrobat DC says "failed to be uploaded.Something went wrong while uploading the file" when trying to export PDF

 

Let us know if you need any help.

Shivam

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