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stevel21224715
Participant
February 26, 2016
Answered

fields do not populate on iPad app

  • February 26, 2016
  • 2 replies
  • 6831 views

Steve LinnCommunity Member

stevel21224715 Feb 25, 2016 11:56 AM

I use Acrobat Pro DC from creative cloud 2015 edition --- fully up-to-date

I create forms in Acrobat and then fill out the forms

I then save the forms to my cloud

If I open them back in Adobe Acrobat DC - works fine

I want to use the iOS app Adobe Fill & Sign for customers to sign the fields

When I open one of my forms in the iOS app all of the pre-filled out form fields are now empty!

None of the data is retained

what am I doing wrong?

This topic has been closed for replies.
Correct answer Josh_Corey

Yes, I can send you some examples.


Thanks for the samples, this is indeed the same issue as described originally, the data in fields filled out in Acrobat or Reader in some Acroforms does not show up in Fill & Sign.

Fill & Sign was really designed to enable users to fill out forms that don't have real fillable fields.  Real forms with fields (Acroforms) can be used in Fill & Sign but with some functional limitations.  For most use cases this works fine but previously filled text not showing up is certainly a big issue that we do want to address.

Thanks,

Josh

2 replies

J
Community Manager
Josh_CoreyCommunity Manager
Community Manager
May 27, 2016

Hi Steve;

As I mentioned to James, we released an update yesterday that should help.  Now you will see the existing data in the PDF, it will not be editable but it will be shown and you can add additional data in Fill & Sign.  Try uploading your PDF/file to Fill & Sign again and see.

Thanks,

Josh

J
Community Manager
Josh_CoreyCommunity Manager
Community Manager
February 27, 2016

Hi;

Our engineering team is looking at this issue and will respond here when we have more information.

In the meantime, Acrobat DC mobile should work with your form.

Thanks,

Josh

A
Alan Swindle
Participating Frequently
May 19, 2016

Any updates here? I had to add a field to a fillable PDF but now the form isn't working on mobile devices. The fields do not show as fillable in Adobe Sign and fill. The same form worked fine before opening and editing with the Adobe Pro DC.

J
Community Manager
Josh_CoreyCommunity Manager
Community Manager
June 6, 2016

Hi,

I am using Adobe Fill & Sign Version 16.03.31 (309) on my iPad. I checked for a new version through the App store but it doesn't show an update available. I emailed myself a PDF but I'm still not seeing the data show up in Fill & Sign -- it does show in Adobe Reader. Is this just a matter of the App Store still processing the update for Fill & Sign to make it available to the public?

- James


In the mobile app files can either be "local" or "online" (in the Adobe Document Cloud).  The file needs to be "online" for the new functionality to show the fields, if you sign in with an AdobeID and move the form online by press/hold and selecting the "Move Online" option - can you try that and let me know if it works?

Thanks,

Josh

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