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LizHill
LizHill
Participant
November 21, 2018
Answered

frozen Adobe.

  • November 21, 2018
  • 1 reply
  • 667 views

My Adobe reader is frozen and i cannot do anything with it. cannot see anything cannot close it cannot use it in any way. i cannot even delete it as it is being used to reinstall it. What can i do to fix it?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi LizHill,

    Sorry to hear about the poor experience with Adobe Reader.

    You may try the following steps to fix the application-

    1. Since the application is frozen and not even letting you uninstall it, then we recommend you to use the cleaner tool to uninstall the application and its old traces- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs . Reinstall it again through- Adobe - Adobe Acrobat Reader DC Distribution
    2. If this doesn't work then, create a "Hidden Administrator" account and try installing the application in that- https://support.microsoft.com/en-in/help/555910/how-to-enable-the-built-in-administrator-account-in-windows-vista  (similar steps)
    3. Troubleshoot errors, freezes | Adobe Reader | Windows

    Let us know if this doesn't help.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    November 22, 2018

    Hi LizHill,

    Sorry to hear about the poor experience with Adobe Reader.

    You may try the following steps to fix the application-

    1. Since the application is frozen and not even letting you uninstall it, then we recommend you to use the cleaner tool to uninstall the application and its old traces- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs . Reinstall it again through- Adobe - Adobe Acrobat Reader DC Distribution
    2. If this doesn't work then, create a "Hidden Administrator" account and try installing the application in that- https://support.microsoft.com/en-in/help/555910/how-to-enable-the-built-in-administrator-account-in-windows-vista  (similar steps)
    3. Troubleshoot errors, freezes | Adobe Reader | Windows

    Let us know if this doesn't help.

    Regards,

    Akanchha

    LizHill
    LizHillAuthor
    Participant
    November 23, 2018

    Thank you for getting back with an answer. I ended up shutting down my computer and from there i was able to delete and reinstall Adobe which i still had on my computer. I'ts working well now.

    Thank you.

    Liz Hill

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