Getting a download failure when trying to convert a pdf to a word document.

[Alberto5E7C]

I am downloading a pdf article from Newsela website.  I download the pdf and open it in Acrobat reader DC.  When I convert to a word document, it gives me a download failure.  In the past, I have been able to convert these pdf files from this website many times.  However, it is happening today.  I tried a different pdf file and it is doing the same thing

[Just Shoot Me]

I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

[Joel0D4D]

I have been using this software for close to 10 years and since yesterday I have also experienced the download failure error. IT would appear that the issue is not isolated to just one user. Can you have someone investigate on the Adobe end? Thank you. Joel

[wojciechp71501569]

I have used Adobe Acrobat and exported the same files PDF to Excell for years now and since 2 days ago I can not convert. Getting Error. My account is current/paid - no problems there. I can perform this export by going online and dropping the file there but why I can not do this with the problem? Also, I have checked for updates and there is no newer version then what I have. Please advise. 

[madav1]

Adobe is telling me mine suddenly stopped working today because I have 2 conflicting subscriptions, I have had 2 subscriptions for a while now, and they told me yours stopped too because you have 2 subscriptions. Curious, do you have 2 subscriptions with adobe?

[madav1]

Support (the 3rd rep!) told me to do this and it resolved the issue: If you are getting the error in the free desktop version of Adobe Reader, then sign out and sign back in once in Adobe Reader with your current Adobe ID and password. Then check for any pending updates from Help menu>Check for updates. Then try converting the PDF file.

[DPV7400]

This worked for me as well ... thanks for the post ... I just signed out and then signed back in and all good now

[HomerB]

This solution worked...once! It seems that to convert another file you have to sign out and sign in each time. I don't have 2 subscriptions and the conversion process worked fine up until couple of weeks ago. What is happening? Signing in and out is not a 'solution'! Please, attend to this very basic function.

[AnandSri]

Hello!

I hope you are doing well, and thanks for reaching out.

Could you please provide more details about your issue? We have verified your Adobe ID (email) associated with your community sign-in and confirmed that you have an active subscription to Adobe Export PDF services. Are you using the Acrobat online web services, or are you accessing it through the free Acrobat Reader desktop application and exporting the file? 

If you are trying to use the services online, please change your browser and check if it is still asking to sign in after exporting the file. Also, try a different Network: Sometimes network issues can cause problems. Try converting the PDF while connected to a different network, such as a mobile hotspot.

If you are using the services via the freeware Acrobat Reader desktop app, ensure you have the latest version installed. Check for any pending updates from the app's Menu> help > check for updates. Install any available updates. Restart the app and the machine, and try exporting the file.

Let us know how it goes.

Thanks,

Anand Sri.