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A
Anonymous
December 21, 2016
Question

Getting message server can not be contacted, try again later for over 3 months

  • December 21, 2016
  • 1 reply
  • 606 views

I am trying to convert a PDF to Excel.

I have logged into my account and have ensured that the plan has been paid for.

This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
December 23, 2016

Hi akshayk89334254,

Could you please let me know if you are using Acrobat Reader's Export PDF option or this link: https://cloud.acrobat.com/exportpdf 

If using Reader's Export PDF option, logout from the application, close Reader, relaunch Reader, login into your Adobe account and try to export pdf.

If using https://cloud.acrobat.com/exportpdf , try to clear browser's cache, try with another Web Browser like Google Chrome/Internet Explorer/ Mozilla Firefox and see if that works.

Let me know if above given steps worked.

Thank You,

Shivam

A
Anonymous
December 26, 2016

Dear Shivam,

Thank you for your suggestions. Unfortunately, neither of the links you sent actually help me because in both cases I get a "Currently Unavailable" message. Here is a screen grab below. I see the same message for both links.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
December 26, 2016

Hi akshayk89334254,

Thank you for trying the steps.

Could you send me the email id on which the subscription has been made? I have sent you a private message, please check your inbox.

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