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chap89896152
Participant
February 16, 2018
Answered

Got charged for Adobe ExportPDF automatically

  • February 16, 2018
  • 1 reply
  • 36850 views

Hello

My credit card has been charged 23.88 USD ADOBE SYSTEMS, INC. 800-833-6687 CA Like every people in this conversation I have NOT AUTHORIZED this transaction. I request for REFUND and CANCELLATION of my registry in your system.

Transaction description
ADOBE SYSTEMS, INC.

Posting date
02/05/2018

Transaction date
02/04/2018

Reference number
24431068035026668976301

Amount
$23.88

Will you refund me or Do I dispute a transaction?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Ambert,

    Sorry for the inconvenience caused, I have checked the records with your current Adobe ID which you have used to log-in on Adobe Forums, but there is no active subscription/license on your Adobe ID for which you are getting charged.

    If you have the subscription/license on your different Adobe ID(email address), you can cancel the subscription from Adobe.com>Manage account>Plans and Products.

    You can also contact the Adobe support team through Contact Customer Care

    Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 16, 2018

    Hello Chap,

    We apologize for the inconvenience caused, as per the description above, you got charged for Adobe ExportPDF subscription automatically, Is that correct?

    The Adobe subscription is on auto-renewal, and your subscription gets renewed and you are charged on the anniversary date of the subscription.

    If you wish to discontinue the subscription, you can refer to Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

    You may also contact the Adobe support team for cancellation and refund Contact Customer Care Link: https://helpx.adobe.com/contact/support.html

    Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

    A
    ambert32462837
    Participant
    February 20, 2018

    I had a similar charge try to go through my credit card account.  I do not need a refund because I didn't have the open credit to accept the charge, however, I do need to cancel any future charges.  I have gone to the "cancel membership" and there is nothing to cancel.  Why am I getting charged for something that isn't on my account as a service to begin with???

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    February 20, 2018

    Hello Ambert,

    Sorry for the inconvenience caused, I have checked the records with your current Adobe ID which you have used to log-in on Adobe Forums, but there is no active subscription/license on your Adobe ID for which you are getting charged.

    If you have the subscription/license on your different Adobe ID(email address), you can cancel the subscription from Adobe.com>Manage account>Plans and Products.

    You can also contact the Adobe support team through Contact Customer Care

    Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

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