Have been trying all weekend to upload Jpegs- either Send does not work or shows files uploading then shows error- never had this problem with Send Now-16 images total size 92MB-largest image 13MB

[Ciaran19]

Have been trying all weekend to upload Jpegs- either Send does not work or shows files uploading then shows error- never had this problem with Send Now-16 images total size 92MB-largest image 13MB

[Sara_Forsberg]

Hi Ciaran19,

Are you sending files from the Adobe Send interface, Adobe Reader, or the Outlook plug-in?

Have you checked to see whether the files that you're sending appear in the Recent Files/Sent Files list when you're logged on to https://cloud.acrobat.com? (It could be that they're uploading, but not being sent.)

It would also be worthwhile to send the files in smaller batches, to see whether a particular file or files is problematic, and causing the error.

Please let us know how it goes. If you're still having trouble, please let us know where you're sending from, and whether you're able to send the files in smaller batches. It would also be helpful to know the exact error message that you're receiving.

Best,
Sara

[Ciaran19]

Hi Sara,

I am using Adobe Acrobat.com-Send and the files appear in Recent Files but not Sent Files. Have tried to send smaller file (550kb) but same problem with the blue bar showing attempt to up load-then stalls - waited 30 mins no further progress -no error message-went to bed ZZzzzz-I may try some other service eg Drop Box or Flicr

Ciaran